Job Description

Financial returns:



Works with Human Resources on manpower planning and management needs



Effective control over valet parking to ensure minimal costs.



Minimize payroll costing by effective staff control and hiring processes.



Responsible for budgeting for the department.



Effective utilization of outsourcing to ensure payroll costs is minimized.



Compile and distribute security reports to relevant departments.





People:



Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.



Perform leadership training for all senior security personnel



Ensure the all security personnel as well as hotel's staff are adhering to P&P and security procedures



Maintain good communication and work relationships in all areas of the hotel



Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security



Training and development of supervisors and associates within the department towards the promise of "Room to Grow".



Plan, deliver and facilitate regular staff awareness training


Guest experience:



Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.



Ensure highest level of guest satisfaction by providing quality guest services.



Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms



Prepare incident reports and ensure all allegations are properly followed up



Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities



Be fully conversant of company terrorist procedures and convey to staff



Responsible for management of key control within all departments



Rendering First-Aid to guests and employees as required by internal guidelines.



Ensure all incidents are documented as required by internal guidelines.


Responsible business:



Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners' policies and procedures and regulatory requirements. Maintain relations with outside contacts.



Ensure firearms and other weapons are not carried by staff when on duty



Adhere to the timelines for carrying out the required Fire drill sessions/First Aid trainings as established by the local law.



Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly





At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
At Holiday Inn Express, we're all about travel that's simple AND smart.



That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.