Job Description

Job Title: Assistant Resort Manager - Food & Beverage, Front Office, HousekeeepingLocation: Keekoo Hospitality, Udaipur, RajasthanAbout Us:At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings, our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.Key Responsibilities:1. Hassle-free Check-in & Check-out:- Streamline check-in and check-out processes to minimize guest wait times.- Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.2. Room Readiness & Upsell/Cross-sell:- Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.- Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.3. Employee Experience:- Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge.- Regularly review employee performance and provide constructive feedback to support their growth and development.4. Vendor Experience:- Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations.- Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.5. Property Experience:- Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.- Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.6. Food & Beverage Operations (Including Restaurant and Room Service):- Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.- Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.- Monitor inventory levels and order supplies to meet demand while minimizing waste.- Ensure compliance with health and safety regulations in food preparation and service areas.7. Guest Feedback:- Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans.- Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.8. Housekeeping Responsibilities:- Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces.- Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests.- Coordinate with maintenance teams to address any issues related to room cleanliness or functionality promptly.- Monitor inventory of cleaning supplies and equipment, ensuring adequate levels for daily operations.- Conduct regular inspections to ensure compliance with cleanliness and safety standards.RequirementsRequirements:- Bachelor\'s degree in Hospitality Management or related field preferred.- 0-2 years of experience in Hotel Industry- Excellent communication and interpersonal skills.- Strong leadership abilities with a customer-centric approach.- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.- Proficiency in relevant software applications such as property management systems and Microsoft Office suite.BenefitsBenefits:- Competitive salary commensurate with experience.- Opportunities for career advancement and professional development.- Performance incentives.- Free Food & Accommodation

Keekoo