Job Description

Department
Education In-Country Representation
Job posted on
Jul 16, 2024
Employment type
Full-Time

The Opportunity


We at Acumen (Part of Sannam S4 Group) are re-engineering what a consulting organisation can be. We own our client's challenges as if they were our own. We help them transform for the future by offering practical solutions that are crafted intelligently, passionately, relentlessly.


We are a great team to work for people who are self-motivated, innovative and believe in teamwork. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately.


You are invited to a world of opportunities where you can contribute in your own special way to how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And be a part of a team that is known for its unwavering commitment to make a difference in partnership with its clients, shareholders, communities and colleagues.



Job Purpose


Acumen is seeking to appoint an ambitious, target-orientated team player to engage with our client (university) and work closely with the senior team members of South Asia enhancing their capacity to engage internationally and market and brand within the international higher education market in India. The candidate should be able to strengthen the client (University) associations/partnerships in India, implement the India student partnership strategy and its ambitions to significantly grow student interest from India.


The post holder must be outcomes and results oriented. Other responsibilities may include assisting with market research and brand building. The position involves frequent, sophisticated interaction with international clients and significant travel time will be required. The ideal candidate will be enthusiastic, driven and flexible, with recent experience of working in international higher education and operational strategy development, preferably for a highly ranked institution.


Given the nature of the role, the post holder will be expected to travel extensively within India, including weekends and out of office hours. The position is based in Delhi. It is expected that the post holder will visit the University at least once a year.



Main Responsibilities


As an Assistant Recruitment Adviser, you will implement marketing plans to engage/interest high quality Indian students. Specifically, you will:



1.Develop positive relationships with key stakeholders in India such as education agents, prospective students and partners


2.Collaborate with internal university stakeholders


3.Enhance student attraction, conversion and retention


4.Expand, extend and enhance applicant experience and success initiatives



Responsibilities


1.Provide support to Implement the University's plan for the enhancement and growth of international institutional engagements in the designated region


2.Support the team in Follow up on matters like offer acceptance, additional document requirements and other admission related matters via telephone, email, and face to face interactions.


3.Maintain excellent 'customer service' by answering all enquiries from prospective students and parents. Call the students met during the education fairs and focus on building the application database.


4.Support in preview and evaluation of existing activities, contributing to delivery of a mutually beneficial strategy, design and implementation of improved and new strategy and approaches, to meet changes in market and/or the University's business requirements


5.Ability to rapidly gain a strong understanding of stakeholders (students, alumni, academic and administrative units) and how this relates to the University's corporate strategy and objectives, student engagement, student success programmes, and their impact on the wider University, in order to drive effective relationships


6.Support the development of strong constructive networks and relationships with internal and external partners, including strong lines of communication and engagement


7.Represent the University at meetings with relevant organisations to achieve desirable outcomes


8.Provide high quality standards of service and partnership with all stakeholders across the University's faculty and divisions, including prospective and continuing international students, alumni, fellow staff members and external representatives


9.Maintain updated knowledge of relevant standards, legislation and political frameworks (both UK and India)


10.Assist in preparation and submission of reports and review collated statistics to inform planning, as requested by university staff


11.Support the university's social media engagement. Manage social media interactions and contribute to the content posted across various platforms used by the India team.


12.Manage participation in exhibitions and promotional events, including arrangement of the transport of exhibition materials/freight


13.Maintaining and updating CRM with the student details and with regular follow ups for leads conversion


14.Any other duties as directed, commensurate with the scope and classification of the position.



Qualifications

• Educated to degree level or equivalent.
• Relevant postgraduate or professional qualification in business or marketing.
• A qualification from the UK or familiarity with the education system would be desirable, but not essential.



Experience

• Experience of working in international higher education or similar environment for at least 1 - 3 years
• Experience of the higher education sector in UK preferably including study abroad, through work or study
• Experience of counselling students and parents
• Experience of developing collaborative agreements



Knowledge, Skills and Competencies

• Knowledge and understanding of the education system and understanding of the range of issues relevant to students contemplating study in UK
• Sound knowledge of processes and procedures underpinning successful international student interest, such as enquiry management, admissions, immigration issues
• Excellent written and oral communication skills with high attention to detail
• Ability to communicate confidently and clearly to a wide range of audiences via a variety of media
• Excellent interpersonal skills, with the ability to liaise and establish rapport with a wide range of internal and external stakeholders
• Creative and innovative approach to strategic thinking and problem solving
• Ability to build successful relationships and networks of contacts
• IT literacy and understanding and knowledge of working with databases and CRM software
• Excellent organisational skills including ability to manage heavy workload, prioritize competing demands and work to deadlines
• Social Media skills with knowledge of poster designing software