JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

You will be JLL\xe2\x80\x99s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve: s

Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
Inspect work performed to ensure that it meets specifications and established standards.
Ensure the upkeep of the assignment/task as per set SOP.
To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
Conduct regular briefing for ground staff.
Ensure discipline, proper attire and etiquette in subordinate staff.
Implementation of all standard operating procedures at site to ensure smooth site operations.
Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
Check and maintain equipment to ensure that it is in working order.
Brief and de-brief all supervisory staff.
Monitor all cleaning activity & security operations, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.
Conduct training on regular basis for work policies and procedures.
Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
Select and order or purchase new equipment, supplies, or furnishings.
Recommend changes that could improve services and increase operational efficiency.
Perform financial tasks, such as estimating costs and preparing/managing budgets
Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.
Supervising security staff, assigning/monitoring work assignments and providing training in daily security procedures, customer service skills, basic life safety and first aid, etc.
Maintaining and updating security policies, checklists and procedure manual.
Having a working knowledge of all current building\xe2\x80\x99s security panels, fire and life safety code requirements.
Managing all manpower records for on-roll and contract staff (training, compliance documents and scheduling details)
Regular and ongoing communication with Property Manager/Team members/Clients regarding events, incidents, concerns of Security Team members, recommendations, staffing needs, etc.
Approving and interviewing hiring of contract housekeeping & security staff personnel.
Carrying out weekly meetings with housekeeping & security vendor operations head and share M.O.M with PM and client.
Reviewing security after hour\xe2\x80\x99s reports and monitor staff performance.
In case of emergency coordinate with the respective tenant /administration staff/client and ensure quick movement/transfer the injured person to the nearest hospital by coordinating with and handing-over to local doctors / local legal bodies etc.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
Monitoring the helpdesk and customer service executives on a regular basis.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
Act as a secondary point of contact for all occupants, in case of client escalation.
Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Client:
You will be working on Aaradhya One Earth, which is a residential, located at Ghatkopar,Mumbai.

Site dynamics:
Work Schedule: Site team: e.g.: Property Manager + CRE Other details if any.

Reporting:
You will be reporting to Property Manager.

Sound like you? Here is what we\xe2\x80\x99re looking for:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Qualifications
You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.
Good Communication skills with speech clarity, fluency in English language will be important.
Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must.
Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.