Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Assistant Manager-Social Media Research
Responsibilities
Analyze and interpret data using a variety of social media tools, secondary research, digital analytics platforms, and other related tools
Convert data into actionable insights
Use story boarding techniques to create reports on PowerPoint
Create and visualize analysis concepts and models in the report
Come to clear conclusions, implications, and recommendations on the way forward
Ensure accuracy and attention to detail in all phases of the research process
Ensure project timelines are met
Work with clients to understand their business and research objectives
Ensure the client\xe2\x80\x99s research/business questions are answered effectively, and to their satisfaction
Lead a project team to ensure team members perform to their best potential, and move up the learning curve
Drive and support Genpact\xe2\x80\x99s transformation towards more automation, and analytics
Internal stakeholder management
Qualifications we seek in you!
Minimum Qualifications
Graduate degree (any), followed by MBA
Relevant years of experience in social research methodologies and techniques
Excellent MS Office skills (Advanced Excel, PowerPoint, Word)
Excellent business writing and communication skills
Ability to effectively lead, manage, and mentor a project team
Knowledge about social and digital media research & analytics
Strong analytical and critical thinking skills
Ability to generate insights and inferences from facts/data
Ability to analyze, organize and integrate large amounts information into clear concise presentations
Preferred Qualifications/ Skills
Good to have: Understanding of the technology industry
Good to have: Experience working with popular social media monitoring tools or management tools
Good to have: Experience in other visualization tools such as power BI
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
\xe2\x80\x98Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.