Job Description

About_VOIS India In 2009, _VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Description Role title: ServiceNow Developer Experience: 1+ years Location: Pune/Bangalore Role Purpose: Strong ServiceNow Technical Analysis experience, with the ability to partner technical developers and Operation the s team to improve the client experience. Job Responsibility Role purpose: Strong ServiceNow Technical Analysis experience, with the ability to partner technical developers and Operation the s team to improve the client experience. Ability to analyze, troubleshoot and resolve complex software application-related problems. Understanding of ITIL process, Service Management, IaaS, PaaS and SaaS platforms. Strong requirements-gathering knowledge gained through heavily client-focused Worked around Agile development environments, including Agile/Scrum team meetings Understanding of Software development lifecycle Core experience on the following are MUST: HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts. ServiceNow Supported Integration interfaces: Data Import/export sets, Web-services (REST API and SOAP) Email, JDBC/ODBC, JSON, SSO - SAML2.0, Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts UI pages, UI Macros, UI Scripts, UI Policies, UI Actions, Service portals, Pages, Widgets, Chat support, and Virtual Agent. Database, Tables and Structure, DB Views and their implementation in ServiceNow Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills Must have technical/professional qualifications: Service Now Development and Administration experience (as a developer, analyst or any other technical role) Experience of Agile delivery methodologies, understanding of SAFe would be an advantage Knowledge of ITIL Agile tools like JIRA, Confluence etc Key accountabilities and decision ownership General support, administration, and maintenance of the ServiceNow platform and associated applications. Configure and maintain SLA, catalog items and their associated workflows Understand how ServiceNow can enable the end users and Service Desk Agents to become more efficient and configure the platform to achieve measurable business benefits. Working closely with IT and business teams to configure and improve core platform capabilities in accordance with ITIL best practices. Monitor health, usage and overall compliance of ServiceNow and its applications. Coordinate application and platform upgrades and assist in building and maintaining internal Not a perfect fit Worried that you don\'t meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

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