Assistant Manager Service Delivery

Year Chennai, Tamil Nadu, India

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Key Responsibilities

Candidate should have 3+ years of experience
Experience in incident management (BMC Remedy) ticketing and monitoring of tickets
Hands-on experience in handling remedy tickets and resolving within SLA
Coordinating with clients and other stakeholders for delivery
MIS reports handling experience
Experience in supervising team members\' work and providing support on queries.
KPI management such has SLA
Experience in preparing and publishing SOP\'s
Experience in incident management
Knowledge on order tracking delivery
Periodic update to customer is key activity/responsibility
Constantly monitor and report on project progress and status to all stakeholders
Experience in managing international customer
Conflict management
Strong Verbal and written communications skills
A good team player & good Customer experience /satisfaction
Knowledge on Salesforce, MS-Applications, BMC Remedy

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