Job Description

What you\'ll doThe Infrastructure Operations Engineer supports administration of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements and provides support for the availability of Vodafone IT applications and Data Centre activities and database environments. The Infrastructure Operations Specialist has a good understanding of established concepts and procedures in internal network infrastructure, data availability and technical support for customers (internal and external) gained through extensive practical experience and works with the colleagues to deliver monitoring of hardware and software in datacentres, and executes event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Infrastructure Operations Manager.Who you are

• Delivers tasks to support the execution of Vodafone Infrastructure Management requirements and initiatives;

• Supports the team to deliver activities related to optimisation activities of the cost of the current infrastructure and connectivity needs;

• Supports with regular system reviews and pro-active performance and resilience improvements in order to help provide best customer experience on service;

• May provide direction on improvement for Vodafone Infrastructure Management practices and procedures and support colleagues in team;

• Uses communication skills to exchange ideas and information in a concise and logical way;

• Supports with reviewing and resolving incidents/problems and monitors incidents/pronblems;

• Maintains solid relations with internal partners;

• Has a good understanding about IT /Network infrastructure across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas;

• Uses best practice knowledge to keep the consistency in infrastructure compliancy to Vodafone Group standards;

• Understands the theories and practices across the service performance spectrum, helping refresh and/or decommission programmes that improve service availability effectiveness;

• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Not a perfect fit?Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What\'s in it for youWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You\'ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we areYou may have already heard of Vodafone - We\'re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.As part of our global family, whether that\'s Vodafone, Vodacom or _VOIS, you\'ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.Together we can.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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