Job Description

VOIS IntroVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.VOIS Centre IntroductionAbout VOIS India:In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job Role Related Content (Role specific)Knowledge on working and handling product Implementations.
Capability of handling multiple requirements, and stakeholders in a complex implementation with focus on optimizing margins for client while driving efficiency initiatives across the projects.
Hands on experience on development and testing of use cases and delivery of projects.
Hands on experience to at least one cloud environment (AWS/GCP/AZURE)
Good understanding of cloud architecture, utilities and capability of solving/debugging operational issues on Cloud implementations and architecture, especially on GKE clusters.
Exposure on Revenue assurance tools like Cartesian, Mobileum Raid or Subex -ROC tool.
Worked on operations and support and should be able to perform and maintain existing scripts deployed on Production and provide timely updates on basis of system monitoring and dashboard reports.
Good knowledge on telecom call flows.
Good Hands-on experience in Unix Shell scripting and Sql/Pl-Sql.
Hands on Experience on working with decoders for various down streams to parse and load files with different formats (ASN, Binary, Ascii, Xml).
Knowledge on telecom BSS applications such as switch, mediation, billing, IN, CRM, HLR etc.
Hands on Knowledge on handing various Validations in Usage control and Platform integrity and capable of finetuning them based on customer's needs.
Good knowledge of ITIL framework.
Capability of handling Escalation of cases to the stake holders- wherever required.
Possess Knowledge of Best practices in FMS and RA Operations for latest Fraud scenarios.
Excellent oral & written communication and presentation skills.
Knowledge of Project Life Cycle: - SDLC, STLC.VOIS Equal Opportunity Employer CommitmentIndia:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone