Job Description

Dear Applicant, Hiring for Assistant Manager-Operations Location - Nashik Night shifts Notice - UPTO 1mth ctc upto 5lpa Minimum 2yrs of experience in Operations & 1 year of experience as a manager . Key role & Responsibilities: Should possess leadership skills and experience in handling teams. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality delivery. Ability to multi-task and prioritize effectively, Maintaining an established work schedule and strong work ethic. Strong analytical, planning, organizational, and time management skills. Ability to document & report performance to senior management. Understanding of the different aspects of BPO business Quality Assurance, MIS, SLA Reporting, Performance, etc Conversant with MS Office (Word, Excel and PowerPoint) Liaise with support functions Training and Transformational Quality for smoother daily transactions. Client Interactions in day to day Operations. Flexible with 24/7 environment in a Customer Service/ Backoffice. Manage teams overall performance with a key focus on productivity, quality scores and managing predefined metric targets. Handles escalated requests and researches answers posted by associates to ensure customer satisfaction. Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met. Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad-hoc tasks/ requests. Maintain low attrition rates within their span & drive retention. Accurate EWS identification & attrition control.Hold team huddle/coaching session/goal-setting/one on one with team members. Critical competencies: Team Management Performance Management People Management Metrics Management Analyzing & Planning Ownership Coaching & Counselling Skills Interested Candidates Contact HR Umme@8971074281 / [HIDDEN TEXT]

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