Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Assistant Manager/FLM, Category Management!The Procurement Category Manager role is responsible for the management of procurement functions across all categories (Indirect & Direct), drive effective governance among onshore/offshore stakeholders and support team to publish Contract workspaces & Administrative changes, drafting sign off documentation, spend & contract reporting, sourcing project & event creation, drafting variations & novation on time. In addition to the same he would share initiatives with stakeholders to identify savings opportunities, negotiate with suppliers (If required). He would be leading the team & assisting team members in preparing RFx comparison & support in ad hoc initiatives as requested by category managers.ResponsibilitiesLead team & business in delivering as per agreed SLAs & quality parameters.Exposure to project management, strategic Souring, end to end cycle of procurement, identification of opportunities in cost savings & delivering value delivery to customer.Assisting team members in providing sourcing support in terms of performing techno commercial comparison, drafting RFx documentation & validation of supplier responsesEnsure that all team members are cross trained & back up for managing SLAs contractually agreed with stakeholders.Sharing regular feedback from category managers with team, documenting the same for missed SLAs & poor service quality etc.Ensure there are daily catch ups within the team to reduce the count of queries & effective resolution of pending volumes.Regular overview of aged service now cases on sampling basis ensuring team members are providing proper response to business.Timely hiring of resources & completing all formalities on timeEnsure to create a second line of back-up so that operations can be managed in his or her absence.Finding process gap & suggesting continuous improvements from system & process perspective to streamline operations.Collaborates across and within teams and builds strong relationships with external and internal customers to match the right solution to each customers needs - placing the customer at the heart of decisions.Daily stand-ups meetings and work planning including catch-up calls with onshore SMEs as and when neededThe leader will be doing an overview of all reports as per due date.Closely monitoring service now & coordinate frequently with team while responding queries to stakeholdersEnsuring all new cases in queue should be actioned proactively and efficiently within SLA.Ensure that all queries are responded to & actioned by RCA.Regular monitoring of aged cases. In progress cases should be actioned on time considering ageing period & pending invoiceEnsure effective service now management in terms of cases are actioned & follow ups done on time.Regular allocation of service now cases & tasks on daily basis, three times a day.All SOPs & business rules are updated & approved incorporating procurement alerts.Utilization & error log would be updated on monthly basisTo identify and deliver Value Engineering projects which remove cost from our process that are not-value added activities.Blocking calendar with category managers, attending meetings on fortnightly basis to understand pain points & their expectations from future engagements.Implement improvement measures to improve the performance of the team in terms of reduction of errors & quality of operations.Lead specific Improvement initiatives (for instance these may relate to new process to be transitioned & current capacity optimization)Ensuring that all monthly & weekly packs are published on time with accuracy.Qualifications we seek in you!Minimum Qualifications / SkillsRelevant years working in a multi-site Procurement role. BSFI, (Preferred)Good understanding of transformation initiatives in Procurement and spend optimization programs such as Zero-Based BudgetingBachelor university degree, masters degree, Tier 1 Business Schools PreferredWorking knowledge of Contract Clauses and contract management PreferredWorking knowledge of strategic sourcing, Supplier Management, Value Chain best practices/techniques (Required)Knowledge of buying/hedging commodity materials/ Running e-RFI/RFQ or auctions (Good to have)Category expertise in the indirect sourcingExperience in Australia Market will be an added advantagePreferred Qualifications/ SkillsStrong numeracy and analytical skills (Required)Excellent communication skills - influencing, presentation, negotiating (Required)Good planning, ability to manage many concurrent tasks with differing timelines and deliverables, Time management and organizational skills (Required)Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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