Job Description

:Key responsibilities Transport P&L / Product development Ownership

• To take initiative to improve the profitability with internal product team + sector sales team + procurement team.
• Growth Sales - Owned Vehicle profitability & Reverse Lanes Selling and reducing the Empty Runs / Ideal Vehicle / Halts.
• Proposal alignment and Negotiation along with Sector leads, with rightful Terms & ConditionsCollaborate with internal teams, to develop customized solutions for the customer requirement (Product + Procurement + SD + OPS ).

Customer Service & Relationship Management

• Identify and prospect potential requirements within the existing cold Chain clients requiring transportation services on return lanes.
• Business support for Sales team.
• Develop and implement Operations strategies to cater to the existing customer requirements.
• Conduct market research to identify emerging trends, customer needs, and competitor activities to stay ahead in the market, and share with Sales team.
• Build and maintain a robust pipeline to meet and exceed targets with the existing customers & Retail customers for Back Fills / Return loads/Reduce idle time.
• Planning route vehicles and aligning with Non BCO customers for Backfill and ensure the return haul.
• Responsible for vehicle wise /Trip wise profitability.
• Cultivate and maintain strong relationships with existing clients, understanding their transportation needs, and providing tailored solutions to meet their new requirements, share such leads with Sales team regularly.
• Act as the primary point of contact for clients towards, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction / Program Management.
• Drive operational KPIs and review customer business trends periodically for continuous business growth.

Safety & Sustainability

• Achieve ZERO SIF Minimum 1 HSE interaction per month by the BUH & DRs

Assessment program score
90% Timely closure of all High Risk Gaps and
achieve ZERO Overdue actions Monthly HSE review meeting to drive HSE
culture HSE Reality Check score of: Q1:60| Q2:70| Q3:75| Q4:80
Implement decarbonization plan to achieve a 5% reduction in absolute
Carbon emissionBilling & Payments:

• Monthly billing data on-time validation and get confirmation from the customer.
• POD Management and timely invoice generation and submission to the customers.
• Responsible to obtain the acknowledgment from customer after submission of invoices.
• Payments follow up and collection within the agreed credit period for non BCO customers.

Reporting and Analysis/ MIS

• Generate regular reports summarizing performance, key achievements, challenges, and opportunities for improvement.
• Periodic review with customers and action on MOM

P&O Ferries