Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.CRF - REF41925I - Assistant Manager xe2x80x93Transactional Quality - VizagVertical: - Shipping & LogisticsRole: - Team managerShift: - US shiftMode of work: - WFO 5 daysExperience range: - Min. 2 years of exp into Transactional Quality (in a BPO company):

• Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills.
• Concern for accuracy and improvement orientation, Process Knowledge, Basic excel knowledge, ready to work in extending hours, ready to work in evening and night shifts.
• Ability to handle stress, good command over English. Good Knowledge of MS Excel.
• Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process.
• Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance,
• Drive and conduct audits, conduct baseline and analyze CTQs, Drive brainwave in the process, Drive open forums/best practice sharing sessions,
• YB six sigma improvement project to be certified, successfully completed WB DMAIC training and YB test within 12 months of role.
• Successfully complete ISO training.
• Working on the product and helping the team members to achieve deadlines.
• Provided timely reports, provide the daily update to all team members, updates and system entries as required by internal and external management.
• Understand and abide by the importance of discipline, punctuality and protocol.

WNS Global Services