Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Review and approve the sampling strategy that suits the business requirement\xc3\x98 Decide on the Calibration Process and variance target\xc3\x98 Review and approve the Quality Standard Document\xc3\x98 Assist the Operations Team up of customer compliant & resolution process for the teams. (Notapplicable for some teams)\xc3\x98 Ensure that the Quality Process adheres to the Quality Standard\xc3\x98 Regular Performance Review of QA/AM/DM\xc3\x98 Conduct skip level meetings with the advisors and QAs\xc3\x98 Attend LA Training and BPET Training roadmap for self-development\xc3\x98 Complete the GB certification and role roadmap\xc3\x98 Drive high impacting six sigma and Lean Projects\xc3\x98 Mentor team members to improve performance and behaviour\xc3\x98 Understand VOC/VOE and implement actions to improve the performance on them\xc3\x98 Participate in WNS BPET initiatives\xc3\x98 Regular interaction with clients and maintain good relationship\xc3\x98 Deploy standard Quality Framework\xc3\x98 Initiate and mentor vertical level initiative\xc3\x98 Assist the Operations team during migration in terms of base lining and QA identificationQualificationsGraduate (Any Discipline)

WNS Global Services