Job Description

About PhonePe Group:



PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


Culture



At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!



About the role :



The Training Manager / AM Training will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill business requirements.



They assess the needs of a business, implement training and development plans, and facilitate a variety of training programs that enhance the effectiveness of the workforce.



People Management:


• Review existing training programs, bring in enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of business, the organization, or the industry
• Acts as mentor/coach to ensure that training delivery & content delivered across LOBs is efficiently planned & executed by Training Specialists
• Oversees and retains accountability for the daily deliverables of the training team
• Conducts training on the process & product as per the functional alignment. Performs performance evaluations that are timely and constructive
• Ensures trainers are adhering to the latest version of training content & training curriculum
• Conducts dip-stick checks for NHT batches - Trainer and Training efficacy evaluation - Identify and invest in self-development/role enrichment of trainers by having structured IDPs built.


Vendor Management:


• Works closely with Vendors to identify and address any challenges while monitoring all training-related activities to ensure alignment to the larger vision of the function while driving training compliance and ensuring this is adhered to across all vendor partners
• Attending vendor reviews (weekly/monthly) to ensure governance.


Knowledge Management:


• Lead/contribute to the development of a knowledge management strategy and associated implementation plan
• Lead/contribute to the development and execution of the KM Governance Plan
• Develop a comprehensive mapping of KM information sources and knowledge, including processes - Contribute to the development and maintenance of the knowledge management system(s)
• Create a framework for required analysis gaps observed in KM and identify opportunities for innovation, process, procedure and policy-making/adjustments
• Oversee capacity building and support for internal knowledge acquisition, management, and sharing; ensure relevant communities of practice are developed and strengthened.


Inhouse Training governance:


• Works with managers to address learning gaps, instruction problems, or new training needs
• Managing training compliance and ensuring adherence with the Inhouse teams- Working alongside ops and contributing towards projects initiated


Partnerships:


• Partner with leaders/teams across functions (within and beyond CX) to identify opportunities to be able to liaise and cater to respective training needs
• Assess training needs in the CX organization, design, plan, and implement training programs, policies, and procedures to fulfill business requirements
• Create a roadmap and vision to develop learning and development-related content and workshops that help in skill development within the CX organization. Explore avenues to be able to partner with the larger L&D function of the organization to ensure alignment




Required Experience, Skills, Qualifications:


• Proficient in Microsoft Office
• Experience in LMS management and knowledge/certification in instructional designing
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach, and provide direction to a team of trainers
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Excellent verbal and written communication skills
• Ability to moderate large groups
• Extremely organized and detail-oriented


PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)


• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy


•Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe • •on our blog . •