Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date22-Aug-2024Job ID4126Description and RequirementsThe team is a technology monitoring center and set of processes built to mitigate physical threats to MetLife. These threats can be in the form of external environmental threats relative to our over 900 sites globally, as well as our 45,000 associates who work within our owned and leased spaces. It runs in partnership with Corporate Real Estate and Global Resiliency to ensure MetLife goals are aligned with the business direction with focus on :1. Site Security Device Management2. Site Security Badging and Compliance Operations3. Site Security Alarm Monitoring4. Site and Associate Incident Management5. External Threat Assessment and Travel SecurityJob ResponsibilitiesJob Responsibilities:

• Have ability to scale up to support deployment of Lenel globally as needed
• Automated monitoring of all devices and network connectivity in Lenel
• Automatically identify outages and open tickets with appropriate group to repair
• Metrics automatically reported against SLAs
• Strong financial budget management and communication with CRE, Data Center Ops and Vendors
• Integration with other SOCs globally in processes, standards and information sharing

\xc2\xb7 Create badges and oversee the assignment of access. This is done in coordination with requests via ServiceNow for both new/replacement badges and the SPAR (Secure Physical Access Request) system. A subset of the SPAR requests are SOX regulated and audited.\xc2\xb7 Full automation of secure area access level assignments based on role, manager and area owner approval, least privilege for guards\xc2\xb7 Full accountability digitally of any temp badges use with MetLife manager responsible for access\xc2\xb7 Identification of false alarms with tickets opened to resolve issues with faulty devices in a timely manner\xc2\xb7 Automated reporting on time to resolve and opened tickets by severity\xc2\xb7 Integration with other SOCs globally in processes, standards and information sharing\xc2\xb7 Promptly identify and record incidents to regional leadership and partner groups when they occur.\xc2\xb7 Leverage common incident management systems between teams to share relevant data when necessary.\xc2\xb7 Internal MetLife video cameras up and recording motion for over 90% of our cameras, 24/7\xc2\xb7 Ability to monitor all associate travel and manage a company response via notifications with check-ins during significant events\xc2\xb7 Full monitoring of ELT with Executive Protection and regional security teams for arrival and departureEducation, Technical Skills & Other Critical RequirementEducation\xc2\xb7 IT Graduate\xc2\xb7 Basic IT Infrastructure & Incident Response Knowledge\xc2\xb7 Knowledge of Databases, Networks, Hardware, Firewalls and EncryptionExperience(In Years)\xc2\xb7 Total of 8 years of Experience with atleast 5 years in Incident Response

• Hands on work experience in Cyber Security Tools like XSOAR or IBM Q-RADAR or Splunk or DLP, etc.
• Must process problem solving, planning, and analytical skills to drive continuous improvements

Technical Skills\xc2\xa7 Expertise in networking Security System i.e. Firewall, Dynamic Host Configuration Protocol (DHCP), Secure Sockets Layer (SSL), Content Delivery Network, DNS\xc2\xa7 Thorough knowledge of Service Now applications\xc2\xa7 Experience and knowledge of Incident management practices\xc2\xa7 Prior experience in managing Incident helpdesk / Incident management work is preferable\xc2\xa7 Intermediate MS Office skillsOther Critical Requirements Like Voice/ Non-Voice for Insurance Ops

• Preferably CISSP Certified

MetLife