Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job title: Asst.Manager-Technical Services.Reporting to: Operations Manager.As an Assistant Manager-Technical Services, you will play a crucial role in ensuring outstanding Occupant Experience in the Campus through technical expertise and efficient management of engineering systems.You will be responsible for overseeing and optimizing the day-to-day technical operations, ensuring a seamless and productive environment for all occupants. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate effectively with diverse teams.You will embrace innovative engineering solutions and have the opportunity to strengthen and advance your career while contributing to JLL's culture of technical excellence. The role involves managing and maintaining various building systems, including HVAC, electrical, plumbing, and other critical infrastructure.Key stakeholders: Operations Lead, Operations Manager, SAP GRF Leads, JLL support functions like Finance, Procurement, HR, etc.Direct Reports: 4 (Facility Executive-Technical).What your day-to-day will look like:The key aspect of this role is engagement, interfacing not only with GRF, but also other service partners along with the lines of business and occupants as the ultimate service recipients.

• Leadership / People Management

xe2x80x93 Understand clientxe2x80x99s key business drivers, focus the team to ensure those priorities are aligned with our deliverables.xe2x80x93 Actively support an environment that supports teamwork, co-operation, and performance excellence within teamxe2x80x93 Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.

• Client/Stakeholder Management

xe2x80x93 Deliver excellent customer service to meet on-site clientxe2x80x99s expectations.xe2x80x93 Accountable for service delivery to meet contractual obligations of Jones Lang LaSallexe2x80x93 Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.xe2x80x93 Lead by example and groom the team in achieving maximum client satisfaction level.xe2x80x93 Evaluate service response time and analyse occupantsxe2x80x99 service request trends and suggestions.xe2x80x93 Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

• Procurement & Vendor Management

xe2x80x93 Manage multiple vendors to deliver services on time and within budgetxe2x80x93 Evaluate the vendor procurement and management practices and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.xe2x80x93 Administer the approval process for contract execution.xe2x80x93 Co-ordinate and monitor the contract management program.

• Finance Management

• Develop the annual operating / capital plan based on the portfolio. Manage and control expenditures within the approved operating plan.

xe2x80x93 Ensure that the sitexe2x80x99s financial operations are meeting targets and control requirementsxe2x80x93 Assist and monitor financial processes to ensure process / procedures are followed at all timesxe2x80x93 Ensure all spends are tracked and reported in the agreed format periodically.xe2x80x93 Monthly OP Variance Reportingxe2x80x93 Ensure P & L is managed for the accountxe2x80x93 Ensure year on year savings glide path is achieved

• Health & Safety Management

xe2x80x93 This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

• Site Operations Management

xe2x80x93 Manage Office etiquette and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.xe2x80x93 Ensure the team laisse closely with the regional operations procedures to ensure service standards are maintained.xe2x80x93 Ensure consistency of regional policies & procedures with constant updating and that all staff have adequate familiarity with the systems as well as the policies.xe2x80x93 Assist SAP in implementation of EMS & Sustainability Objectives.xe2x80x93 Respond to account issues/escalations and 24/7 emergency call support / site attendance (if required).xe2x80x93 Establish engineering & operational procedures and roll out the same for site staffxe2x80x93 Establish contacts with local authorities on the facility related issues and maintain the relationshipxe2x80x93 Responsible for all legal & statutory related compliances, pertaining to facility & engineering operations.xe2x80x93 Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer Recommendations.xe2x80x93 Responsible for planning a critical spare for all installations as per manufacturerxe2x80x99s recommendations and inventory.xe2x80x93 Responsible for development of all maintenance related schedules & plan shutdown activities in consultation with Client.xe2x80x93 Periodically inspect the logbooks, checklists and PPM schedules for a better management of engineering system.xe2x80x93 Work towards xe2x80x9cZeroxe2x80x9d down time and set up the practices to ensure the delivery of seamless service to clients.xe2x80x93 Implement the energy management programs to reduce the cost on utilitiesxe2x80x93 Responsible for energy management, saving opportunities, risk management & engineering systems audits.xe2x80x93 Repair, miscellaneous electrical work minor plumbing repairs, door repairs/replacements etc.xe2x80x93 Conducts daily internal walk-through to ensure al M&E equipment are in good order.xe2x80x93 Oversee contractorxe2x80x99s workmanship.xe2x80x93 Maintaining daily team communication/ relationship while on the job including dealing with client expectationsxe2x80x93 Implementation of LOTO procedures and various other safety procedures required for sale operationsxe2x80x93 Ensure adherence to client SLAxe2x80x99sxe2x80x93 Monitor the operation of M&E vendor and ensure adherence to SLAxe2x80x99sxe2x80x93 Communicate to the FM all incidents issues and pending problemsxe2x80x93 Take rounds of the facility regularly to identify issues in and initiate immediate rectification actionxe2x80x93 Basic knowledge of Battery storage systems, HT Generators, Microgrid.

• Risk Management:

- Maintain risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental.xe2x80x93 Manage and review incident and problem reporting including advice to SAP.xe2x80x93 Ensure risk management programs including audits is implemented and maintained.xe2x80x93 Ensure disaster recovering and business continuity plans are implemented and maintained.xe2x80x93 Ensure escalation procedures and incident reporting procedures are implemented and in place.xe2x80x93 Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSallexe2x80x99s business conduct.Reporting:xe2x80x93 Ensure that the team delivered meaningful inputs across the region in the development of monthly management reports.xe2x80x93 Review monthly financial reports including the preparation of accruals and variance analysis with SAPxe2x80x99s regional manager (As required)xe2x80x93 Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts Consumptions, incident reports etcxe2x80x93 Ensure that all reports and other relevant data is regularly updates.Training:xe2x80x93 Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior account team to devise new and innovate methods of learning built and around skill development, leadership and succession planning.xe2x80x93 Assign buddies for new team members to ensure team work, consistency & rationalization of the team.Location:On-site xe2x80x93Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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