Job Description

Job Family Descriptor Responsible for software development projects across multiple technologies (in-house or through vendors) for building new capabilities, driving automation and improve operational efficiencies (across Colocation, Data Centre, Cloud, MSS etc.). Formulates and defines specifications for complex operating software programming applications, including commercial applications. Drives design, development, testing, debugging and implementation of software applications or specialized utility programs using current programming languages and source code to support end users\' needs. Performs regular updates and recommends improvement to existing applications using engineering releases and utilities. Establishes technology standards for applications development and is also responsible for software quality assurance by reviewing process compliances, identifying pain points, and driving improvement initiatives. Broad outline of the Role Develops applications/softwares as per technical specifications. Conducts development testing and reports testing issues to supervisor. Identify and track bugs, assess nature of bugs and executes corrective actions. May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Software Development. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques. Education: MBA in Systems or MCA Experience: 4-7 years experience in software development Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Experience in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques. Demonstrated history of acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps. Experience designing and prototyping with tools such as Sketch, InVision, Photoshop, Adobe, or similar. Experience working in a collaborative, diverse team, working directly with developers for implementation of designs. Technical Competencies Education: Bachelors or Masters degree Experience: 4-6 Years of design experience Experience owning the UX design of complex workflows for technical customers and/or experience in delivering design solutions for projects of large scope and complexity. Knowledge / Skills Communication Skills

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