Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Position: Assistant Manager - Soft Services & Client Relations, Mumbai
Business: Property and Asset Management, MumbaiWhat this job involvesYou will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables. You will also be JLLs front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve.\xef\x82\xb7Inspect work performed to ensure that it meets specifications and established standards.
\xef\x82\xb7Ensure the upkeep of the assignment/task as per set SOP.
\xef\x82\xb7To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
\xef\x82\xb7Conduct regular briefing for ground staff.
\xef\x82\xb7Ensure discipline, proper attire and etiquette in subordinate staff.
\xef\x82\xb7Vendor management, regular meeting with respective vendors for resolution of site related issues.
\xef\x82\xb7Implementation of all standard operating procedures at site to ensure smooth site operations.
\xef\x82\xb7Ensure closure of complaints about services and equipment and take corrective action.
\xef\x82\xb7Maintain required records of work hours, budgets, and other information.
\xef\x82\xb7Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
\xef\x82\xb7Check and maintain equipment to ensure that it is in working order.
\xef\x82\xb7Brief and de-brief all supervisory staff.
\xef\x82\xb7Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.
\xef\x82\xb7Conduct training on regular basis for work policies and procedures.
\xef\x82\xb7Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
\xef\x82\xb7Select and order or purchase new equipment, supplies, or furnishings.
\xef\x82\xb7Prepare reports Like DMR, MMR, QBR and other related reports at site
\xef\x82\xb7Recommend changes that could improve services and increase operational efficiency.
\xef\x82\xb7Perform financial tasks, such as estimating costs and preparing/managing budgets
\xef\x82\xb7Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.
\xef\x82\xb7Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
\xef\x82\xb7Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
\xef\x82\xb7Monitoring the helpdesk and customer service executives on a regular basis.
\xef\x82\xb7Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
\xef\x82\xb7Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
\xef\x82\xb7Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
\xef\x82\xb7Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
\xef\x82\xb7Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
\xef\x82\xb7Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
\xef\x82\xb7Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
\xef\x82\xb7Act as a secondary point of contact for all occupants, in case of client escalation.
Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.Site details:
You will be working on Atria Mall, which is a Retail Mall, located at Worli, Mumbai.Site dynamics:
1.Work Schedule:
2.Site team: e.g.: Property Manager +2
3.Other details if anyReporting:
You will be reporting to property Manager.Sound like you? Here is what were looking for:Being Analytical and Meticulous
You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.Qualifications
You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage. \xef\x82\xb7You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.
\xef\x82\xb7Good Communication skills with speech clarity, fluency in English language will be important.
\xef\x82\xb7Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must.
\xef\x82\xb7Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site -Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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