To meet Industrial customers in East Zone (West Bengal, Odisha, Jharkhand, Bihar & NE states) and building business relationship with key people within customer's organization.
2. To generate business for Service products (Maintenance Contract for Industrial UPS, Spares, Consumables etc.) from existing installation base.
3. To work jointly with service sales team in each branch and ensuring 100% coverage of existing installation base.
4. Working on installation Data base and ensuing submission of offer for maintenance contract, 90 days prior to expiry of current warranty/ AMC contract.
5. Collaboration with service operation team & ensuring customer satisfaction.
6. Handling customers escalation and resolve issues.
7. Ensuring timely billing & collection of payments from customers.
8. Preparing periodic MIS reports.
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