Job Description

Job title:



Assistant Manager Service Center Operations


Department

name:



Service Centers



Location:



India



Job Family



Service Operations



Job number:





Job Summary:



Responsible for overseeing the operations management and assets at Service Centers in India, hiring and supervision of service center & field service employees and assist staff in functioning as a team. Manage a productive, cost-effective, safe, and legal workplace.



Accountabilities:


• Recognize and take action upon issues related to customer service performance metrics such as safety, quality, on-time delivery, productivity, cost containment, etc.


• Work collaboratively with peers, team members and employees to model the Tranter Core Values and Leadership Competencies.


• Manage the development, engagement and retention of the service center & field service staff. Identify the skill sets needed for success. Provide opportunities for training and development.
• Help drive the lean enterprise system in Service Center processes


• Ensure compliance of all HSE (Health, Safety and Environment) and related work instructions and assist implementation of HSE regulations and policies



Principle Duties and Responsibilities:


• Take responsibility to effectively manage and lead all aspects of a Service Center operations including assist in the development of business plans and strategies for maintaining and growing business in the designated Service Center operations.


• Develop & implement lean manufacturing / technical service operations, procedures and standards into a model of safety, quality, delivery, productivity, and profitability in the designated Service Centers.


• Full P& L Responsibility at the designated Service Centers - includes controlling capital expenditures, minimizing labor overtime, freight, supplies and repair expenses.


• Monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
• Work collaboratively with Sales, Customer Service, Manufacturing and Production Scheduling to support changing needs of the customer and business.


• Liaise with sales and technical staff to ensure understanding of customer needs.


• Manage the designated Service Center & Field Service Operations to ensure proper planning, prioritization, and implementation of service activities to ensure fulfillment of contracts and/or service-level agreements. Maintain and improve productivity and efficiency at the designated Service Centers.


• Estimate the cost, time, and resources required for installations, upgrades, and other technical services.
• Manage the designated Service Center & Field Service Operations to prepare work orders and monitor the progress of work to ensure that operations is supporting their teams.
• Maintain detailed and current knowledge of the company's products and services


• Ensure the volume of work produced meets product/service standards and exceeds quality standards.
• Trouble shooting and solution providing to customer as well service team


• Customer satisfaction for business continuity


• Help After Sales head in growth of service business by visiting customers as and when reqd


• Other duties as assigned





Skills/Competencies required:


• Understand, adopt and model the behavior outlined in the Tranter Core Values


• Comply with Service Center and Tranter SOP's
• Effectively communicate with internal and external business partners, both orally and in writing. English preferred (bi-lingual a plus).


• Excellent prioritization, planning, organization, time management and multitasking skills.
• LEAN manufacturing
• Must be proficient in Microsoft Office products like MS office & SharePoint and other related technical software programs



Education, Qualifications and Experience:


• Degree in Mechanical Engineering
• Five to seven years of experience


• Previous experience in a heat exchanger service-related business


• Knowledge in industrial plant maintenance techniques & procedures