Job Description

Key highlights of the role are listed below (purely indicative and not limiting):


Charges reversal/ Credit Refund/Fee plan update/ card closure:

• To process refunds to respective bank accounts further to maker/checker checks & approvals
• To prepare a consolidated weekly /monthly MIS for refunds affected & a Master file for the

same.


• Maker / checker level check for Charges reversal (advised by CE team/competent authority)

and preparing a consolidated sheet for Checker level validation


• Updation of Closure block after review of advisory comments by Customer Experience team &

customer request/ complaint


• Credit balance validation on closed card and processing the same at Maker level
• Communicating customer for Closure of card along with reversal of charges & obtaining bank

details (wherever required) for processing refund


• Checking acceptance/rejections through Data View report on correcting rejections if any
• To action for fee plan change upon receipt of request for LTF conversion/ removal with

approval from competent authority


• Update Notes / ASHI for action & maintain MIS
• Ensure to process on HPCL Surcharge Reversal & Reward Points Credit within the time line as

per approved Process & SOP


• To ensure manual process on IRCTC Loyalty Benefits & Reward Points Credit within the time

line as per approved Process & SOP


• Maintenance of regular MIS for actioned requests
• To ensure Comprehensive & timely reply to escalations/requests
• To manage & guide on role/ off role team members involved in the process
• Co-ordination with internal stakeholder for request fulfillment, dispute resolution, etc.
• Pitch in and support Adhoc / automation activities within / outside departments.



Applicants should possess the following attributes:


• Earlier dealing with similar type of assignment
• Possess Good knowledge of latest RBI guidelines & compliances
• Strong analytical and decision-making skills
• Customer Orientated
• Communication and Team building skills
• Flexibility in hours of operation
• Professional written and verbal communication and Interpersonal skills

o Ability to communicate well at all levels of the organization o Good Communication skills



Last Application Date: 8th Aug 2024

About Company
BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non-Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.


The company's core business is credit card issuance.