Job Description

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that\xe2\x80\x99s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we\xe2\x80\x99d love to hear from you.

What we offer in return:

• 30 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Medical insurance for self and dependents; life cover and personal accident cover for self
• Seasonal social and charitable events
• Training and development

• Develop proposals, title lists, authorization letters for tender submissions, and invitational letters for customers attending book fairs. Prepare various supporting documents for potential customers.

• Manage mailings of new title information, providing Price and Availability Quotes, and handling proforma invoices. Address discount and other queries effectively.

• Coordinate the generation of invoices/credit notes, courier quotes, and order reconciliation. Assist credit control and agents in payment follow-ups. Maintain and update the Proforma Pipeline, Proof of Delivery, and Inspection Copy Requests.

• Generate reports for sales analysis and manage the customer database. Handle all customer service inquiries and troubleshoot issues promptly.

• Assist the line manager in responding to Editorial Queries and contribute to major projects across the business area. Provide periodic reports to the line manager and distribute task lists to the sales team, ensuring proactive follow-up on work-in-progress tasks.

• Regularly coordinate with Agents in Africa and South Africa, scheduling monthly meetings, obtaining their reports, and following up on actionable items to gather relevant market information crucial for the business.

• Collaborate with the sales support team in the UK for Inspection Copy Requests and quarterly commission disbursement to agents.

• Gather and disseminate sales data for monthly reports, supporting the sales team with internal databases for reporting and information as needed.

• Coordinate with the Marketing team, assisting in conferences, and preparing sales materials for vendors and representatives. Conduct author and non-author lead follow-ups in collaboration with the Marketing team.

This role is based at our India - New Delhi office. You must have the right to work and live in India.

Qualifications

Knowledge and Qualifications required:

• Good oral and written communication skills
• Knowledge of the publishing industry
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook, and PowerPoint).
• Prior experience in a sales support role

Skills and behaviours required:

• Ability to multi-task, combined with the ability to prioritize and manage time appropriately
• Teamwork, networking and relationship building skills
• Ability to handle and communicate information sensitively and professionally

Additional Information

Being Yourself at Taylor & Francis

If you\xe2\x80\x99re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don\xe2\x80\x99t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develop and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

We genuinely care about our colleagues, promoting work-life balance, well-being, and flexible working. We believe the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas in which you are passionate. To find out more about our business and the great career opportunities please go to our Careers Site:

Or better yet check out our LinkedIn \xe2\x80\x98Life\xe2\x80\x99 Page, highlighting our accomplishments, employees, and company culture. It\xe2\x80\x99s also a good way to meet our recruitment team, who will be happy to advise you on your journey here at T&F.

Should you have any queries please contact the recruitment team on

To find out more and to apply please visit our careers site:

We would like to thank all applicants in advance and regret that only shortlisted candidates will be notified.

Taylor & Francis