Job Description

A Position Overview Position Title Assistant Manager Department Process Excellence ( Learning and Development (L&D) ) Level/ Band Assistant Manager /301 Role Summary The Learning and Development (L&D) Coordinator with Vendor Management responsibilities plays a vital role in facilitating the development and delivery of training programs within the organization. This role includes managing external vendors, coordinating training activities, and ensuring a seamless learning experience for employees. B Organizational Relationships Reports To Sr. Manager- Process Excellence Supervises None C Job Dimensions Internal Stakeholders All Function and Department Heads of Operations All Business Functions & Training Teams Marketing, HR, IT, BIU team, Finance External Tata Sons & AIA D Key Result Areas (Roles & Responsibilities) 1. Vendor Management: - Identify and evaluate external training vendors and partners. - Establish and maintain strong relationships with vendors to ensure a reliable supply of training resources. 2 . Training Coordination: - Collaborate with internal departments and subject matter experts to identify training needs. - Schedule and coordinate training sessions, workshops, and webinars. - Ensure training materials and resources are available and accessible to participants. - Maintain training calendars and communicate training schedules to employees. 3 . Learning Program Support: - Assist in the design and development of training programs and materials. - Track and report on training program effectiveness and participant feedback. - Support the implementation of e-learning platforms and tools. - Assist with the evaluation and selection of learning technologies. 4. Administrative Tasks: - Handle logistics for training events, including room bookings, equipment setup, and catering. - Maintain accurate records of training attendance and completion. - Manage the budget for training programs and vendor contracts. - Prepare regular reports on training activities and expenses. 5. Compliance and Quality Assurance: - Ensure training programs comply with relevant industry standards and regulations. - Conduct quality checks on training content and delivery. - Implement feedback and continuous improvement processes for training materials and vendors. E Competencies Process Management Maps full business processes and designs operational process flow. Implements process improvements and recommendations within the context of overall business processes. Identifies resource implications. Facilitates group input and drafts proposals for process improvements Analytical Thinking Able to seek inputs from internal/ external customers effectively. Presents in-depth analysis by seeking benchmarking data, industry insights and networking with other colleagues. Anticipates potential obstacles and develops contingency plans to overcome them. Able to identify relevant alternatives and evaluate the potential consequences of each before taking action Change Management Questions traditional methods to initiate new perspectives. Evaluates ideas for practicality and feasibility and thinks through an innovative conclusion. Demonstrates good understanding of how changes might impact one\'s own area of work. Is able to bring fresh perspectives, new insights in own area of work. Embraces change initiatives positively. Maintains motivation and effective performance of self and team in the face of constant change and significant obstacles. Technology Digital Analytics Demonstrates a good understanding of the technological advancements and works with peers or colleagues to test the viability of a new technology tool before applying it in one\'s area of work by ensuring the outcome is error-free. Ability to alter conventional processes and highlight challenges that can be enabled with technology. Stays calm in ambiguous or demanding technological changes in one\'s area of work. Identifies critical connections and patterns in information/data and is able to analyze verbal and numerical data for fucntional excellence. Recognises causes and consequences of data related actions that are not readily apparent Domain Knowledge Ability to introduce new workflows and templates for continuous workflow improvement. Ability to ensure smooth operations of the improvement plan through analyzing relevant data and statistical reports. Ability to ensure accuracy and timeliness of the data. Ability to use tools to focus on quality E Skills Required Technical Knowledge on statistical package like Minitab, JMP, R Understanding on BI tools like Power BI and Tableau Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Analytical Mindset Teamwork Skills Influencing skills Relationship Building skills Decision making skills Supervising/Leadership skills F Incumbent Characteristics Essential Desired Qualification Graduate / Postgraduate Certifications Experience Overall 6-8 years of experience within experience in the field of Process improvement

foundit