Job Description

\xe2\x80\x93 Service Level Agreement / contract management and service catalogue IndustrializationAbout BNP Paribas Group:Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.About Business line/Function : ISPL Transitions & SLA ManagementISPL Transitions & SLA Management team is responsible for (1) Facilitation of transitions being insourced into ISPL and (2) Facilitation and administration of intragroup contracts between ISPL and other BNPP entities. The team administers an inventory of 300+ intragroup SLAs for ISPL & coordinates globally with SLA coordinators across 30 countries.As part Service Level Agreement resources requirement for Internal contract administration profile.Job Title:Assistant managerDate:Department:Transitions & Service Level Agreement/contract ManagementLocation:ChennaiBusiness Line / Function:SLA or contract ManagementReports to:(Direct)Grade:(if applicable)(Functional)Number of Direct Reports:NADirectorship / Registration:NAPosition PurposeService Level Agreements or contract managementResponsibilitiesDirect ResponsibilitiesCIB Service Level Agreements scope1. Catalogue of Services & agreements standardization coordination2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services3. Maintain the inventory of contracts and / or service catalogue4. Produce management reports on the SLA inventory and / or Catalogue of Services * Manage/draft & execute BNPP ISPL intra group Service level agreement (contracts) for the services provided/received by BNPP ISPL related to both IT and ITES across the globe, this is an critical activity from an Governance, Finance and Regulatory perspective

• provided by BNPP ISPL to its Clients for both IT and ITES
• Coordinate closely with Business Heads for obtaining the Services and KPI\xe2\x80\x99s
• Liaise with the Regional SLA coordinator and country specific SLA Coordinators
• Support Management team during Audit process by extracting relevant data
• Work closely with all the relevant teams to close audit recommendations / findings
• Manage SLA Dashboard and Trackers
• Manage repository of the SLA
• Weekly reporting to HoD & Team manager on SLA progress
• Manage SLA migration process
• Keep track of SLA renewal
• Ad hoc management reports/ queries

Location Service Level Agreements1. Draft Service Level Agreements for the services provided to its Clients for CIB services2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country.3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions)Contributing Responsibilities1. Keep track of all technical changes (services, dates, Internal contract etc) and update all Service Level Agreements.(If applicable)2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable3. Liaise with the onshore ITO Q&E SLA Indus team and program manager4. Keep a log of all activity and produce management reports5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicableTechnical & Behavioral Competencies1. Excellent written and verbal communication.2. Familiarity with Service Level Agreements / contracts terminologies3. Ability to work on large Inventory of contracts & data4. Prior experience of contract drafting5. Knowledge of Intra Group Service Level Agreements and contract administration6. Ability to manage multiple stakeholdersSpecific Qualifications (if required)Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Communication skills - oral & writtenAbility to collaborate / TeamworkAbility to deliver / Results drivenOrganizational skillsTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop and leverage networksChoose an item.Choose an item.Education Level:Bachelor Degree or equivalentExperience LevelAt least 5 yearsOther/Specific Qualifications (if required)QualificationsTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop and leverage networksChoose an item.Choose an item.Education Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

BNP Paribas