Job Description

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

About the role

This is a great opportunity to work into B2B Operations profile handling escalations/queries for merchants with merchant onboarding

What you\'ll be doing

• Merchant Onboarding as per the process
• Servicing on all Sales & basic Merchant Onboarding Lifecycle Management queries
• Act as first point of contact from Business Team for Merchant Onboarding/Queries
• Working with cross functional teams for better resolution of merchant queries
• Collaboration with internal stakeholders
• Handling Queries and escalations related to banking relationship.
• Follow up with the banking team and Merchants for providing better business growth and opportunities
• Provide training to new joiners and merchants.
• Constant coordination with internal departments & KAMs for smooth flow of tasks on day to day basis.
• Accountable for creating and publishing all required Business Dashboards for Sales Team and reporting it on Weekly/Monthly basis to Business Head.

What are we looking for?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course - important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

PayU