Assistant Manager Operations (us Semi Tech Chat Process)

Year Mumbai, Maharashtra, India

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Assistant Manager - Operations (Candidates from Mumbai Only) - US Chat Process

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Excellent communication Skills
Total Work Experience - 9+ yrs; Relevant Managerial Exp - 1 yr +
Candidates from Chat background only or blended
Digital Cable, Telecommunication and Home Automation Domain (US Process)
Handling Team Leaders & SME\'s
Handled Attrition, Shrinkage, AHT, SLA management, BQM
College degree in Business Management/Administration or equivalent combination of education and directly related experience
Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
International Experience Is Mandate & inbound Customer Service exp required
Shall operate in US shift timings, and would be required to stretch as and when required
Manager level for International contact center, US
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objectives

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