Assistant Manager Operations Desk
Year Hyderabad, Telangana, India
Job Description
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Job description
Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations Desk In this role, you will:
- Understand MI requirements enough to be able to produce, analyze and interpret MI.
- Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements.
- Provide leadership to team assigned, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
- Leading to the motivation and effective development of individuals to meet business targets
- Ensure effective and appropriate structure and format is in place for MI, which fully and accurately represents achievement of key business deliverables.
- MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
- Escalate any variance on time late any variances on time
- Understand client requirements with minimal handholding & design analytical plan/approach required to complete project
- Construct approach and project plan needed to generate / validate hypothesis and identify data needs
- Improve business knowledge by constantly focusing on applicability and business value of projects
- Developing dashboards and solutions for business
Requirements
- Graduate in any discipline
- Good understanding of contact center dynamics e.g. procedures, processes, agent skills and training, regulatory requirements etc.
- Good understanding of Collections processes.
- Experience of preparing various data MIS using key metrics and delivering within short timelines
- Good knowledge of Microsoft Office applications, e.g. Excel (Power Query, Power Pivot ), PowerPoint and Word.
- Evidence of collaboration and communication with other functions of the business.
- Able to operate effectively in a complex matrix driven environment
- Ability to work on own initiative and under tight time pressures.
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Job Detail
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Job IdJD3346914
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear