The candidate will support E2E master data management relating to Supplier & Customers, which includes the Supplier/customer data management Onboarding Lifecycle and Maintain oversight on Taxation, Banking & other Statutory Requirements across all regions to ensure accuracy of supplier profiles
The individual needs to apply comprehensive business knowledge, deep expertise, and understanding to anticipate and address major business issues. He / She is encouraged to build positive relationships with stakeholders, team members and develop a solid understanding of business
Person should be able to work in the shared service environment of a captive BPO support. Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Accuracy and other scheduled and unscheduled deliverables.
Reviewing/verifying the Customer/Supplier onboarding documents in detail and ensuring they are onboarded with 100% evaluation in accordance to policy.
Responsible for defining and enforcing policies and procedures.
Develop and maintain relationships with key Internal/External Stakeholders
Identify areas for improvements and help to resolve problems through the appropriate choice of error detection and correction, process control and improvement.
Interact with suppliers/customer over call and/or emails in receiving the missing docs, seeking clarifications, follow-ups etc.
Escalation management
Handling master data of multiple entities
Reviewing the created vendors and clients, employees, and GL codes as per the request
Coordinating with the third-party Due diligence team for vendor and client report on credit profile
Verification of KYC documents and details like bank details, address, TDS and LDC, Brand, Channel and Commission Etc
Ensure delivery of quality results to key stakeholders including dashboards, KPI reports non-compliance reports and other key process metrics.
Handling daily calls with stakeholders and address the open issues to reduce the open cases.
Resolving queries and errors that are generated in the multiple systems (BigSun, Adams, Tally , AX2012, D365)
Ensure delivery of quality results to key stakeholders including dashboards, KPI reports non-compliance reports and other key process metrics.
Handling daily calls with stakeholders and address the open issues to reduce the open cases.
Develop and implement the aspects of quality compliance and accuracy attributes.
Contribute to the team meetings and brain storming sessions.
Responsible for maintaining documentation and ensuring audit compliance.
Should be able to multitask between deliverables and day to day activities
PERSONAL SKILLS AND QUALIFICATIONS
B.Com/M.Com/MBA/ICWA with a minimum of 9+ years of validated experience in master data management & Procure to Pay
1 year exp as end user in Tally & working knowledge AX/SAP/D365 or similar software and Tally would be preferred.
People management experience is preferred.
A thorough knowledge of the procurement processes and exposure to P2P
Knowledge of Country-specific Tax (E.g. W9, PAN, GST, VAT ID, etc.), Banking (E.g. SWIFT, IBAN, IFSC, etc.), and other requirements
Working experience in multi-cultural / multi-region Shared Services or Procurement organization will be a plus.
Demonstrable understanding of Intermediate to Advance Excel and MS-Office tools such as Word, Excel & Outlook.