Job Description

Assistant Manager Apply for Job Enter your email to apply Date: 6 Oct 2023 Location: Noida, Uttar Pradesh, India Company: Info Edge (India) Ltd About Info Edge InfoEdge\'s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Designation/Title Executive/Associate Senior Executive / Senior Executive Required Educational Qualifications Any Graduate Desired Experience 1-2 years Job Objective Objective of this role is to provide smooth post-sales experience to the clients via coordinating with multiple departments to ensure progress and updates on the agreed deliverables. Handling calls (inbound calling process) for already acquired HNI clients with post-sales hand-holding and deliverables Understanding the client\'s campaign and coordinating the same with various internal stakeholders including design, product, operations etc. to ensure smooth functionality of the advertisement product / online listing Creating a high trust value proposition and making clients understand the various product offerings and the functionalities of the 99acres website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRM\'s and reporting tools ensuring productivity and quality standards are being met as expected Required Skills Ability to handle 50-60 inbound calls a day Excellent verbal and written communication skills Flexibility with rotational offs Client handling skills Interpersonal skills Desired Skills 6 months - 2 years of prior working experience in handling customers within voice / inbound processes Good with MS office to capture and understand customer feedback in real time Knowledge of various online property portals Why Join Us This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit Apply for Job Enter your email to apply

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