Assistant Manager - Mortgage

• Position Title: Assistant Manager - Mortgage
• Department: US Mortgage
• Experience: 10+ yrs
• Job Location: Coimbatore

Job description:

• Good knowledge in US Mortgage or US Policy Processing.
• Good interpersonal skill.
• Should have experience of handling at least 50+ member team.
• Should have worked in a Assistant Manager role minimum 3 year.
• Production & quality improvement plan.
• Interact with GL and TL within span and keep the team motivated.
• Develop necessary measures to check and ensure Service level agreement and the KPIs are met.
• Training conducted as & when required for GL and TL briefing about the updates/issues.
• Client interaction, escalation management, delivery management.
• New Client Transition.
• Follow Company policies and procedures.
• Monthly Reports to Client and Accounting Department for Invoicing.

Responsibilities:

• Providing solutions proactively to avoid issues and accelerate clients ability to achieve results.
• Conducting training programs for continual improvement in process knowledge.
• Determine criteria and methods needed to ensure that both the operation and control of the processes are effective.
• Ensure the availability of resources and information necessary to support the operation and monitoring of the processes.
• Implement actions necessary to achieve planned results and continual improvement of the processes.
• Ensure effective and efficient use of resources.
• Managing and guiding a team who will be responsible for Policy Processing, Loan Processing and Mortgage.

Minimum Qualification:

• Any Degree
• Fair knowledge of computer operations.
• Good interpersonal skills.