Job Description

Job OverviewFirstsource Solutions Limited (Firstsource), an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a listed company in India and is registered under the Indian Companies Act, 1956 with subsidiaries across UK, Mexico and US, and branches in the Philippines, and is a provider of customized Business Process Management services. Firstsource is a trusted custodian and long-term partner to 100+ leading brands. Firstsource's 'rightshore\' delivery model offers solutions covering complete customer lifecycle across Healthcare, Communication, Media & Technology, EduTech, Mortgage, Banking, Financial Services & Insurance verticals.This position is in the Legal & Compliance Department and the selected candidate will be responsible for managing global Regulatory Compliance Framework of Firstsource.

• Compliance Aspects:

Job Title:Assistant Manager Legal & ComplianceLevel:-Hiring Location:Bangalore/ MumbaiDepartment/Group:Legal & ComplianceBusiness Unit:CorporateTravel Required:YesSalary Range:-Sub Process:Grade-Reporting To:Senior Manager - LegalResponsibilitiesThe selected candidate shall be responsible for working on Compliance Automation tool used for mapping, tracking and reporting compliances, and helping manage Firstsource's regulatory compliance framework to enable reporting to leadership, liaising with Firstsource's external partner(s), and handling other applications and technology being used to manage compliance activities of Firstsource.Regulatory Compliance Management Framework:

• Mapping, tracking, and reporting compliance status of Firstsource:

(a) understanding what laws and regulations are applicable to Firstsource's industry and business processes(b)(c) monitoring compliances(d) reporting compliances to stakeholders(e ) Serving as the primary point of contact for internal stakeholders regarding compliance related queries.(f) Overseeing changes and updates to the compliance tools.(g) Stay abreast of legal developments and changes in regulatory requirements to proactively address potential non compliances.Compliance Reviews

• Review compliances under applicable laws for India and Philippines and update them.
• Conduct compliance reviews and create management reports on areas of non-compliance and implement corrective measures.
• Manage compliance audits
• Handle queries on compliances from stakeholders
• Train users on and create awareness about Firstsource's regulatory compliance framework within the organization.

Adhoc ProjectsTake on ad hoc projects during lean periods to support Firstsources legal and compliance objectives including but not limited to contract review, working on the contract lifecycle management tool, managing litigation management tool, updating and reviewing policies and SOPs.Key Performance Indicators

• Collaborate with management, business and other departments on compliance issues.
• Ensure that compliance issues/concerns are being appropriately evaluated and resolved
• Conduct work and assigned duties with integrity and responsibility
• Deal with complex matters with multiple stakeholders and forces
• Ability to handle large projects single-handedly

Reporting StructureReport to Senior Manager - Legal and ComplianceQualification & ExperienceCritical:

• Bachelor of Law.
• Overall Post Qualified Experience: 4 -- 7 years
• Industry Experience
• Excellent communication skills with the ability to manage and deliver internal and external communication on transactions/ projects to stakeholders in user friendly and efficient manner.
• Should have the ability to make continuous improvements in internal compliance operating practices/ processes.
• Implement/ manage compliance framework.

Desirable:

• Has sound legal knowledge to be able to provide compliance support and advice
• Regulatory Compliance experience required, along with the experience of having worked on any regulatory compliance tool in the market.

Know HowCritical:

• Technology platforms like compliance management applications.

Desirable:

• Legal and compliance related news and updates
• Individual should be aware of key and recent concepts in legal and compliance that have evolved and established in business use
• Knowledge of Risk and Compliance framework management

Personal Attributes/Traits

• Consultative - Agreeable, inclusive and tolerant of different perspectives and opinions
• Socially confident - Comfortable in different situations and with different kinds of people
• Achievement oriented - Strives to meet or exceed standards of excellence
• Decisive and action oriented - Ability to take appropriate decisions while working in a fast-paced environment
• Creative - Generating new ideas
• Eager to learn - Keen on learning and implementing new ideas
• Resilient - Copes well with setbacks

Competencies

• Business Foresight - Undertakes systematic and formal research to gather information and anticipates opportunities or future possible challenges
• Influencing Others - Is flexible in changing one's strategy to adapt most effectively to the audience
• Fostering Partnerships with Customers - Proactively anticipates roadblocks to customer satisfaction and adapts to their resolution
• Managing Transformation - Motivate the teams/managers about the change vision through formal and informal conversations
• Driving Excellence - Actively improves self and team by setting stretch goals, raises the bar with respect to existing standards of excellence and benchmarks
• Leading Teams - Creates opportunities for individuals/teams to demonstrate their strengths
• Working Across Boundaries - Demonstrates willingness to learn from other teams and individuals

Reviewed By:Director - Legal & ComplianceDate26th Jan 2024Approved By:Vice President - Legal & ComplianceDate26th Feb 2024Last Updated By:Senior Manager - Legal & ComplianceDate22nd Jan 2024

Firstsource Solutions