Job Description

Prime Function:

• Plan, organize, and execute the daily operations of the Laundry Department.
• Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.
• Ensure that all the Standard Operating Procedures set for the Laundry department are followed.
• Any matter which may effect the interests of the hotelshould be brought to the attention of the Management.

Key Responsibilities:
Laundry Planning

• Plan and ensure to implement preventive maintenance for all the laundry equipments.

• Plan and budget the revenues and costs for the Laundry department.

People Management

• Ensure that all personnel are kept well informed of department\xe2\x80\x99s objectives and policies.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

• Develop and maintain effective relationships with all service providers.

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team has been trained for all safety provisions.

Financial Management

• Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Review the monthly income and expenditure report of the laundry and develop an action/work plan.

Operational Management

• Plan and schedule work for the group to ensure proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
• Co-ordinate with the Director of Engineering in the area of maintenance and purchase of various laundry equipment.
• Ensure to keep abreast with new developments in the laundry industry, trends in textiles and chemicals for textile care.
• Ensure that the laundry equipment and area of work is maintained in a clear, safe & hygienic manner and as per the standards.
• Monitor and control consumption of power, steam, detergents and other chemicals and devise methods for optimal usage of these.
• Supervise and direct the daily activities of all laundry staff and are responsible for the efficient and smooth operation of the department.
• Co-ordinate with the Executive Housekeeper on the purchase & quality of room linen.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;

and the propensity to recognize and acknowledge other peoples\xe2\x80\x99 ideas.
Hygiene / Personal safety / Environment:

• Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel\'s security regulations (in case of fire etc)
• Applies the ISO 9001 quality certification requirements that impact his/her role
• Respects the hotel\'s commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis\' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.