Job Description

Company Description Pullman New Delhi, Aerocity is one of the finest five-star hotels in Delhi and enjoys a prime location of Aerocity, located 07 minutes away from the India Gandhi International Airport. Pullman New Delhi Aerocity offers 06 award winning restaurants and bars, a fully equipped fitness centre, spa, salon, and an outdoor heated swimming pool .The hotel has 670 Rooms (Including Novotel New Delhi). Walking distance from the property is the Worldmark Complex, which houses premium offices, shops, and eateries. Cyber City is a 15-minute drive from the hotel. Shopping Malls like DLF Promenade, Emporio and Ambience are located within the radius of 5 km. Tourist attractions like Rashtrapati Bhavan , Jantar Mantar and India Gate is within a 10 km radius of the Pullman New Delhi Aerocity, making it the ultimate travelers haven. JOB PURPOSE Responsible for providing clean and hygienic linen and garments to the guests and uniforms to the employees of the hotel, while maintaining complete control over all supplies, washing and dry-cleaning chemicals used in the Department. EXECUTIVE RESPONSIBILITIES & EMPOWERMENT Handle responsibilities of Laundry Manager in his absence. Responsible for maintaining records of the time taken in the operation and productivity. Responsible for preparing performance appraisal reports of all employees with Laundry Manager. KEY OPERATIONAL RESPONSIBILITIES Financial . Ensure that the billing of guests\' laundry and dry cleaning is done accurately. Operational Supervise entire operations of the Department, delivering prompt service and high-quality laundering to the guests and the hotel. Check the finished product of guest garments. Ensure prompt and timely delivery of garments and house linen. In consultation with the Laundry Manager rotate employees amongst different tasks whenever appropriate. Ensure the maintenance of an adequate quantity of supplies for the effective running of the laundry and dry-cleaning machines. Keep updated and assist the Engineering Department in the Planned Preventive Maintenance as well as break down maintenance to ensure the lowest down time of equipment. Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control. Ensure that the employees of the Department are groomed and the machines and work premises are clean in accordance with the defined standards. Handle guests\' complaints promptly and effectively, whenever required. Business plan /Analysis Work on the preparation of the revenue and operational budgets for the Department. Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department. Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control. Assist the Laundry Manager to conduct periodic and annual inventory of equipment & recommend replacement of equipment as required. Identify optimal, cost-effective use of the resources and educate the team on the same. Assist the Laundry Manager to review the monthly income and expenditure report of the laundry and develop an action/work plan. Team Management Guide and assist team members in the execution of their tasks as and when required. Rotate employees amongst different tasks within the Department, whenever appropriate. Continually train all employees of the Department and make sure to complete the man hour training and make aware of all the procedures and safety provisions. Ensure that all personnel are kept well informed of department\'s objectives and policies. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Develop and maintain effective relationships with all service providers. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. General Duty Meet long stay and repeat guests regularly to ensure that their preferences are met. Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering. Ensure that all the Standard Operating Procedures set for the laundry department are followed.

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