Job Description

:

We are looking for an Assistant Manager IT Operations to join our team at Chennai. A hands-on role, you will be responsible for supporting the infrastructure for an office of approx. 100+ employees, and global support on IT helpdesk.

As part of a growing business, you will have the opportunity to build and improve on the systems and processes in place.

Responsibilities:

• Manage all aspects of the company's office technical infrastructure including: Microsoft 365 (E5) management, including Azure AD, Intune, Bitlocker, Thread Management, Email, OneDrive, Teams, SharePoint, Yammer, Excel, Word and other.
• Atlassian Jira and Confluence administration
• Network switching, Internet connections, firewalls, and Wi-Fi devices
• Mobile device support
• Provide face to face and remote technical support for all employees worldwide
• Client device support for Microsoft Windows (predominantly), Mac OS X, Android and iOS devices.
• Recommend, test & implement new software / hardware products & solutions.
• Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.
• Lead a team of 4-5 IT engineers providing global IT helpdesk support
• Coach the team members
• Out of hour work will be required for monthly patching and emergency items as needed.
• Ensuring all software purchased licensing is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Re-Imaging and configuring new laptops and desktops
• Install authorized software to laptops and desktops
• Troubleshoot system related problem reported by users
• Ensure all logs for equipment and users are maintained
• Creating purchase requisition for IT Hardware/Software
• Perform periodic reporting

Key Deliverables:

• Office infrastructure that runs like clockwork
• Develop and document policies and work processes.
• Assist team with compilation of security policy documentation and audits

Technology, Skills & Experience: Essential

• Extremely good desk-side manner and communication style
• Extraordinary attention to detail
• In-depth knowledge of Microsoft 365 and related technologies
• Ensure Network connectivity throughout companys LAN / WAN infra is on par with Technical considerations
• Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, etc.,
• DNS definitions, MX, A, CNAME records, reverse lookups etc.,
• Working knowledge of performance/availability monitoring, tuning, reporting
• Hardware troubleshooting expertise (Dell and Mac)

Education and Job Knowledge:

• Candidate should have at least 8+ years of experience in desktop support, systems administration, and networking.
• Experience managing people
• Strong experience supporting IT operations for globally distributed teams
• Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university
• Excellent verbal and written communication skills in English.
• Experience resolving incidents using remote support tools
• Candidate must be familiar with windows and Mac platforms.
• Experience administrating Microsoft 365.
• Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.
• Certification on ITIL or Knowledge about ITIL best practices and ISO standards.
• Prior work experience on any ITSM ticketing tools.

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