Job Description

JOB SUMMARY Supports the property\'s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff. CANDIDATE PROFILE Education and Experience . 2 year degree from an accredited university in Computer Science or a related major 5 years\' experience in a related professional area. OR . Bachelor\'s degree in Computer Science or a related major 3 years\' experience in a related professional area. Preferred . System-related professional certifications desired. CORE WORK ACTIVITIES Supporting Client Technology Needs . Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. . Assists in the the acquisition and maintenance of property based systems. . Assists in analyzing information, identifying current and potential problems and proposing solutions. . Maintains, inspects and repairs equipment. . Assists in monitoring computer and network operations at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. . Assists in managing IR activities to ensure the property infrastructure and applications systems are functional at all times. . Administers and maintains mail and email. . Maintains inventories and manages IT hardware/software. . Provides Internet support and maintenance (if applicable) . Provides cable management support. . Assists in the introduction of new applications, providing user tips, alerting users of system problems and informing staff of progress or status. . Consults on specific application issues or hardware/software problems. Managing Projects and Policies . Monitors processes and evaluates information according to SOP and LSOP requirements. . Monitors compliance with IR policies and standards protecting company hardware, software and other resources at the property. Maintaining Information Systems and Technology Goals . Assists in the assessment of needs and monitoring compliance with brand specific standards. . Aids in the reporting of problems and takes steps to track and solve problems, with the system user being informed of situation at all times. . Assists in asset management. . Aids in on-site monitoring of projects. Demonstrating and Applying IR Knowledge . Keeps up-to-date technically and applies new knowledge to work issues. . Demonstrates knowledge of job-relevant issues, products, systems, and processes. . Provides technical expertise and support. Additional Responsibilities . Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. . Analyzes information and evaluates results to choose the best solution and solve problems. . Assists in vendor management for property IT requirements, functioning as escalation point for problem resolution.

foundit