Job Description

• Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web design and user support systems.
• Interface and coordinate with external clients to meet IS objectives.
• Analyze user needs and establish procedures for the information systems.
• Any matter which may affect the interests of Novotel Pune should be brought to the attention of the Management.
• Ensure to evaluate user needs and system functionality.
• Ensure that all Software Licenses and laws are adhered to.
• Plan, direct and control all day-to-day information systems functions.
• Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.).

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. * Develop and maintain effective relationships with all the departments.

• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department\'s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
• Prepare operational reports and analyze new trends.
• Direct and coordinate database management, network administration and user support services
• Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
• Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.
• Ensure to approve and recommend technology equipment and software as per the requirements.
• To assign duties, inspect work, and investigate complaints regarding service and equipment and hence take corrective action.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.

Qualifications

• Bachelor\'s degree in Information Technology, Computer Science.
• Excellent service orientation, interpersonal team skills, flexibility, initiative and team work.
• Ability to work under pressure & excellent problem solving & decision making skills.
• 4 to 6 experience in Hotel Industry

Accor