Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Manager/ Assistant Manager/ Management Trainee - Insurance Operations
Responsibilities

• Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance
• Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce
• Develop a strategy for team to reach organization goal and communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations
• Build reports to update the company on the team's progress and rapport building with the internal & external partner
• Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times
• Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLAs.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Graduation in any stream
• Good analytical, problem solving, and overall interpersonal skills
• Proven ability to build effective working relationships with clients & internal partners

Preferred Qualifications/ Skills

• Project Management and ability to handle multiple priorities
• Positive attitude with a focus on continuous process improvement and an open mind to change
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Proficient with MS Excel, MS Word, MS PowerPoint

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact