Participate in setting detailed quantified objectives and develop detailed plans (incl. new opportunities)
Execution: account & relationship management
Accomplish measures and report performance against assigned objectives of targeted accounts.
Perform account management duties including, (but not limited to) negotiating short term and long term contract, administering sales contract and ensuring terms and conditions are adhered to, resolution and communication of customer complaints (in coordination with Customer Service)
Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them
Introduce new products and new solutions to the customers
Apply the pricing policy vis a vis the assigned accounts
Sales forecast
Develop accurate forecasts of current and prospective customers.
Customer intimacy and needs understanding
Establish and nurture relationships with assigned customers (management, purchasing, R&D)
Understand customers\' needs (incl. Technical), test potential ideas and solutions, and collaborate with Technical Service to better serve customers
Gather valuable information about market and competitors from customers and convey all necessary where appropriate
Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)
Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, R&D, operations) - and collaborate with other functions on topics related to the customer when relevant
Profile/Competencies: Education, background, level of experience
Education and Experience requirements:
B.Tech/B.E. with minimum 4 years\xe2\x80\x99 experience in handling Sales function
Knowledge of Manufacturing process and application of Insulation products.
Experience in Sales and Business Development of Insulation products shall be considered as an additional advantage. Knowledge, skills, abilities and other characteristics:
Interpersonal Skills
Ability to work with teams and lead decision-making processes in a team environment.
Excellent interpersonal communication and listening ability.
Management Skills
Effective Negotiation skills
Project management skills
Effective Communication Skills
Strong Analytical skills
Excellent planning and organizational skills
A strong ability to be adaptable and flexible.
Highly motivated, results oriented, driven.
Capable of handling multiple priorities
Able to generate multiple solutions of problem in order to troubleshoot them effectively
Able to collaborate with external and internal customers / stakeholders
Other Skills
Ability to interpret basic financial data.
Proficient in MS-Office/GSuites
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