Job Description

Job description

Business: Credit Services, MENA

Role Title: Assistant Manager IC GSC's

Open positions: 1

Location: Kolkata

Global Career Band: 7

Why join us?

Credit Services is an end-to-end Credit Risk Management Business Service for Operating entities across the HSBC Group in Commercial Banking. It spans across the entire Credit Risk management Value Chain starting from Preparation and On-boarding of a Credit Application in the Banks system and financial spreading followed by Credit Disbursement, Risk Monitoring, Control, Management and Processing Facility Offer Documents

We provide Professional and consistent Credit Risk management Services, Improve End to End Credit processes and systems, Deliver Service Excellence at competitive cost, contribute towards building Quality Asset portfolio and build domain expertise on Credit Profile. We support Relationship Managers in winning New Businesses and allow RMs to deepen and strengthen existing relationships. We protect the bank and help the RMs in managing Risk

The Opportunity:

The jobholder shall have the following responsibilities: -

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLAs.
• Responsible for rapport building and resolving customer/RM inquiries in a professional manner (where applicable).
• Management of the workflow to ensure efficient operations of the unit
• Ensure process and procedures are continually reviewed, improved and changes are communicated for effective implementation, which are measured through reduced costs and improved revenue.
• Train the new joiners, conduct classroom training, prepare, and set learning curve targets, monitor and support staff in attaining BAU.
• Ensure that internal audits and measures are undertaken regularly and reviewed to achieve / exceed agreed Process and Global Operating Metrics.
• Drive constant improvement in the quality of service provided to Business partners and external customers.
• Participate in Governance meetings with the business and assist the Manager Operations with MI and other reporting requirements.

What youll do:

• Sound knowledge of end-to-end credit process and lending journey of a bank.
• Achieve and exceed relevant process targets in line with business objectives
• Acquire and update knowledge on the process, procedures, and products on an ongoing basis
• Exhibit ownership of the business
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted, understood, and processed.
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.

Requirements

What you will need to succeed in the role:

• MBA Finance / B.Com / M.Com
• Sound Knowledge of end-to-end credit process.
• Ability to speak and understand English fluently as the process requires to interact with front line, Policy maker, risk teams and key stake holders.
• Ability to write good quality business emails.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.
• Ability to build rapport with and relate to a wide range of people.
• Ability to maintain focus while working with voluminous data.
• Ability to multitask

What additional skills will be good to have?

• Good understanding of the Commercial/Corporate Credit Lending Cycle (E)
• Excellent communication skills (E)
• Excellent prioritization, planning and organization skills (E)
• Ability to learn very quickly and transfer knowledge appropriately (E)
• Ability to derive insight from large amounts of data from diverse sources. (D)
• Decision making based on experience, judgment, and process knowledge (E)

Please go through the Applicant User Guide before applying to the advert-

Link to Candidate User Guide:

• (Or)
• Go to the below link and type IND GSC : IJP Applicant User Guide in search bar.

Youll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with ouPrivacy Statement, which is available on our website.

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