Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Assistant Manager - HR Direct

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

• Demonstrate high proficiency in HR processes and standard operating procedures with the ability to resolve complex queries or deliverables
• Promote and support a positive and inclusive team environment where respect for the individual is valued
• Collaborate across the HR Operating Model to ensure the right work is aligned to the right team, ensuring escalation paths are understood and teams are working together to understand their role in the model
• Set and monitors direction, goals and expectations for direct reports
• Provides coaching and manages work assignments to meet quality, performance and service goals
• Provides day-to-day work direction for team, focused on maintaining steady workflow, resource allocation and productivity
• Lead / Attend daily meetings and review with leadership to identify team capacity
• Leading Global (APAC, EMEA & AMR) HR processes which includes Onboarding, Employee Life Cycle - Transfer, Promotion, Exits etc
• Support complex or escalated matters and monitor workload of team
• Lead the implementation of processes, procedures, and policies necessary to manage a multi-tiered shared service HR while driving towards standardization at the same time
• Drive SLA/OLA implementation and changes in the team to meet service levels
• This role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
• Complete participation in Operational Excellence Initiatives and driving it to successful closure
• Act as a backup for the manager by proactively taking the ownership as and when situation warrants
• Need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
• Listen to team members feedback and resolve any issues or conflict
• Work towards the capacity building to ensure there are contingency plans in place for work
• Developing and implementing a timeline to achieve targets
• Providing training and delivering productive feedback to team members to maximize their potential
• Creating a pleasant working environment that inspires the team
• Actively participate in Operational Excellence initiative within HR Direct, providing appropriate support to all Manager/Team member as needed. Ensure risks & issues are monitored, escalated and resolved on real time
• Conduct root cause analysis for Quality check issues and advising management on trends or patterns. Manage RCA analysis on the errors, or processes not meeting the Quality check parameters/framework and implement improvement strategies.
• Create/Update/Review Process Maps and SOPs of related HR processes and work closely with team to ensure all documents are up to date.
• Demonstrate high proficiency in driving process standardization and streamlining, supported with content creation on timely manner
• Supporting the New transitions, Change Management activities with creation/updating of contents/required documents and sending relevant communication to stakeholders/within team

Key Skills:

• Demonstrated good understanding of core HR Service practices, processes and procedures
• Previous experience in a Workday HR environment & Service Now
• Experience in leading a HR services team of at least 20 members for at least 3-4 years
• Excellent written and verbal communication skills
• Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• In-depth knowledge of performance metrics
• Bachelors/Masters degree in Human Resources or another related field
• 9-10 years of experience in HR Shared or client services role preferred

Sound like you? In this role, your key responsibilities will include:

• Be accountable & promote - own the outcome
• Minimum attrition and maximum retention
• Adaptable and flexible
• Great teamwork interaction and orientation
• Ability to establish strong client relationship
• Highly self-motivated, organised and methodical
• Excellent customer service skills through the use of efficient processes and tools
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Risk Management and ability to work under pressure of high volumes
• Proactive in achieving results and seeking improvements
• Attention to detail and ability to work towards very tight deadlines

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site -Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

About JLL -

Were JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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