Job Description

Role : Assistant Manager Housekeeping
Department : Housekeeping
Experience : 10 to 12 years
Location : Noida Interested candidates please share your resume and professional photograph with us at careers@radissonmbd.com AREAS OF RESPONSIBILITY Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

• Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
• Supervises the completion of short notice requests for rooms
• Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
• Inspects all check-out/stay over rooms for adherence of Brand?s standards
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prioritises special cleaning requests (VIP rooms, check-in)
• Ensures security of keys and pagers
• Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen.Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
• Assures proper handling of lost and found articles
• Ensures safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job effectively.

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritises and assigns work
• Provides feedback to the employee and Department Manager on the employee?s performance of job responsibilities

Ensures that linen closets are maintained as appropriate

• Verifies that trolleys are stored properly and closets are locked
• Assists in inventories as requested

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures

• Attends work on time as scheduled
• Follows safety and security rules and procedures
• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
• At all times projects a favourable image of the Hotel to the public.

REQUIREMENTS

• Minimum 10 years in housekeeping position preferred
• Diploma or degree in Hotel Management preferred
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to speak and read in English and (input required language)
• Able to work a variable schedule

Radisson