Job Description

Description:

Operational

• Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Housekeeping Manager.
• Informs the Housekeeper to requisite for supplies as required for Housekeeping.
• Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
• Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.
• Reports any pest-control issues to the Housekeeping Manager.
• Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
• Ensures no defect or dirty rooms are sold to a guest.
• Ensures the proper handling and control of lost and found items.
• Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and/or Housekeeping Manager.
• Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
• Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures Team Leaders and Host work in a supportive and flexible manner with other departments, in a spirit of \xe2\x80\x9cWe work through Teams\xe2\x80\x9d.
• Ensures daily operation runs smoothly. Ensures Housekeeping Team Leaders and Host deliver the brand promise and provide exceptional guest service at all times.
• Ensures Team Leaders and Host also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
• Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Housekeeping Manager.
• Reads and updates the Communications Log Books.
• Prepares monthly activity reports.
• Coordinates and maintains equipment maintenance reports and records.

• Assists Executive Housekeeper to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

• Assists in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
• Assists to ensure the punctuality and appearance of all Team Leaders and Host, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department\xe2\x80\x99s grooming standards.
• Assists to conduct annual Performance Development Discussions with Team Leaders and Host, to support them in their professional development goals.
• Assists the Housekeeping Manager to plan and implement effective training programmes for all Housekeeping Team Leaders and Host.
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
• Develops the skills and effectiveness of all Team Leaders and Host through the appropriate training, coaching, and/or mentoring.
• Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Encourages Team Leaders and Host to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt\xe2\x80\x99s Values and Culture Characteristics.
• Ensures Team Leaders and Host have a complete understanding of and adhere to employee rules and regulations.
• Ensures Team Leaders and Host follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel\'s Employee Handbook, have an understanding of, and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Housekeeping functions as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

• Minimum 2+ years of experience in a similar position.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Excellent problem solving and interpersonal skills.
• Demonstrate a growth mindset.
• Coach, mentor & Empower T.E.A.M.

Andaz