Job Description

:Duties and responsibilitiesFinancial returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.
• Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget.
• Maintain proper inventory levels managing cost per room for supplies and labour.

People:

• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance.
• Assists in recruiting in line with company guidelines.
• Prepares detailed induction programmes for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Housekeeping staff is carried out and training programmes are designed and implemented to meet needs.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest experience:

• Manage the quality of housekeeping services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Schedules routine inspections of supervisors, of all housekeeping areas including occupied and non-occupied rooms
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Responsible business:

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (example: container recycling, and cleaning agents).
• May be responsible for the security of lost and found items throughout the hotel.
• Perform other duties as assigned. May also serve as manager on duty.

AccountabilityThis is a mid-level managerial position in housekeeping in a full-service hotel which may include multiple sites/rooms and outlets with high volume catering and convention facilities. Typically manages a large number of staff.Qualifications and requirementsBachelor Degree /Diploma in hospitality and hotel administration / secondary education / equivalent plus 2/3 years of housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.

IHG Hotels & Resorts