Job Description

Assistant Manager Housekeeping Reports To: Executive Housekeeper Prime Function: To assist Executive Housekeeper in managing and directing all Housekeeping activities in the Novotel Ahmedabad to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may effect the interests of Novotel Ahmedabad should be brought to the attention of the Management. Key Responsibilities: Housekeeping Planning Assist the executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Assist the Manager Housekeeping & Security to formulate yearly business plan and budget. Ensure to maintain department budget within established guidelines and explain monthly variances. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain cost controls through proper scheduling and inventory management. Operational Management Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. Inspect all renovation projects and ensure rooms are defect free prior to release. Assist in all inventories and ensure to coordinate the training programes. Coordinate all repairs & refurbishments. Ensure to conduct daily briefings in order to provide effective and efficient services. Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. Ensure to inspect the rooms on a regular basis. Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Ensure that all records regarding uniforms are maintained. Interact with guests and personnel of the Novotel Ahmedabad in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the Novotel Ahmedabad. To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas. Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness Ability to accept responsibility Self confidence, motivation, drive and tenacity Ability to enhance organizational performance Ability to clearly delegate tasks and responsibilities Ability to think strategically, inductively, and creatively And the propensity to recognize and acknowledge other peoples\' ideas. Key Contacts Liaises with Responsible for (as assigned) Executive Housekeeper Room Division Manager All HOD\'s Housekeeping Supervisors Housekeeping Associates ISO14001 & Planet 21 All To ensure that the EMS is implemented and that the documents used are up to date (immediately destroy outdated documents) Support to EMS manager to compliance of ISO14001 by providing training to staff and briefing EMS performance, the malfunctions and the opportunities for improvement of the EMS Get awareness about and follow up for charter 21. Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. Note: This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Employee Name: Signature: Date: What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property and Accor, including talent development opportunities and Corporate Social Responsibility activities What you will be doing: In 3-4 bullet points, highlight only the most important responsibilities of the role Your experience and skills include: In 3-4 bullet points, indicate the essential qualifications and experience (e.g. education, technical skills, languages) Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ (https://careers.accor.com/) Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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