Job Description

Job role:-

• \xc2\xb7Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
• \xc2\xb7Analyze accounts and achieve collection targets as per Dialer Strategy
• \xc2\xb7Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
• \xc2\xb7Manage collections and provide early stage customer service to avoid any customer complaints.
• \xc2\xb7Coordinate with cash applications team for accurate application of funds and remittance advice.
• \xc2\xb7Work on disputes of assigned portfolio to drive resolution/closure.
• \xc2\xb7Work on unapplied cash of assigned portfolio.
• \xc2\xb7Manage portfolio review calls with internal/external stakeholders.
• \xc2\xb7Process adjustments, write off, netting requests, refunds
• \xc2\xb7Account Reconciliations
• \xc2\xb7Maintain daily adherence as per business requirements
• \xc2\xb7Analyzing daily AR reports to drive cash collection

• \xc2\xb7Graduate/Postgraduate/master\xe2\x80\x99s degree in commerce
• \xc2\xb75-7 years of experience required in North America/Canada Collections
• \xc2\xb7Proficient in both verbal & written communication with excellent American pronunciation
• \xc2\xb7Proficiency in GETPAID/Collection tools.
• \xc2\xb7System knowledge in ERP\xe2\x80\x99s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
• \xc2\xb7Work experience in a shared service contact center in mandatory

Johnson Controls