Assistant Manager

Year    Gurgaon, Haryana, India

Job Description


Job role:-

  • \xc2\xb7Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
  • \xc2\xb7Analyze accounts and achieve collection targets as per Dialer Strategy
  • \xc2\xb7Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
  • \xc2\xb7Manage collections and provide early stage customer service to avoid any customer complaints.
  • \xc2\xb7Coordinate with cash applications team for accurate application of funds and remittance advice.
  • \xc2\xb7Work on disputes of assigned portfolio to drive resolution/closure.
  • \xc2\xb7Work on unapplied cash of assigned portfolio.
  • \xc2\xb7Manage portfolio review calls with internal/external stakeholders.
  • \xc2\xb7Process adjustments, write off, netting requests, refunds
  • \xc2\xb7Account Reconciliations
  • \xc2\xb7Maintain daily adherence as per business requirements
  • \xc2\xb7Analyzing daily AR reports to drive cash collection
Requirement
  • \xc2\xb7Graduate/Postgraduate/masters degree in commerce
  • \xc2\xb75-7 years of experience required in North America/Canada Collections
  • \xc2\xb7Proficient in both verbal & written communication with excellent American pronunciation
  • \xc2\xb7Proficiency in GETPAID/Collection tools.
  • \xc2\xb7System knowledge in ERPs - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
  • \xc2\xb7Work experience in a shared service contact center in mandatory

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Job Detail

  • Job Id
    JD3342212
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gurgaon, Haryana, India
  • Education
    Not mentioned
  • Experience
    Year