Job Description

cWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager, Accounts Receivable
Jobholder will report to the AR Team Leader and will be responsible for a range of tasks including email responses to the Landlords, Property managing agents and estate managers. Perform supplier reconciliations and manage/update accurate Landlord information in the database
Responsibility:

• Responsible for overall process performance of the AR Team which handles 90-95% of all AP functions for the real estate client.
• This role will be responsible for successful transition of the process and responsible for setting it up FTR (First Time Right)
• Act as Subject Matter Specialist for the AR processes, complete know-how and understanding of the AR value chain. Experience of working with a real estate client will be a preference.
• Manage and ensure that Accounts Receivable processes meet expectations and produce desired outcomes.
• Supporting Clients (Property Managers) on monthly reporting functions for Account Receivable activities related to various properties under his portfolio.
• Supporting audits of billings, tenant inquiries, ledger AJs for condo/coop and rental portfolio.
• Audit and Review of new properties set up
• Security processing for all tenants; deposits & refunds
• Ensure that the team follows all the required guidelines to process each request.
• Able to work with Collection team, understand all aspects of Cash allocation including deep validated experience and report out to business.
• Collaborating closely between all entities of AR (different entities) and keep track of all aged receivables including current ageing buckets.
• Build collections strategy for the team based on ageing and allocate accounts to the team for follow up.
• Weekly reporting to enable tracking and improvement in overall collections and decision making.
• Work allocation and completing review of the processing by the team.
• Take cares of the SOP and other updates received time to time
• Extracting critical information from the Document as being received for processing containing the details at the property level.
• Generating Rental reports and ensure the billing is correctly done.
• Should be able to deal with clients for any query or information.
• Independently work to resolve discrepancies with clients and departments or individuals throughout the firm.
• Conducting Audits and seeking requisite approvals from client for AR processing
• Will be responsible to deliver the process improvements and transformation as committed as per the contractual obligations.
• Establish effective relationships with different client partners through written and verbal communication.
• Understanding of SLAs and implication of non-compliance
• Coach & mentor Management Trainee/Domain Specialist Trainee for them to manage their teams better and help them on their career pathing to succeed well in their roles.
• Ensure team is trained on all corporate/process and skill-based trainings and knowledge retention and improvement in the team.
• Ability to build relationships with internal customers in Genpact and very importantly with clients in US \xe2\x80\x93 must be seen as a proactive, helpful teammate.
• Client handling experience which includes providing process updates/ dashboards calls and responding to client partner concerns.
• Result oriented (ability to prioritize & delegate) and a standout colleague.

Minimum Qualifications:

• Bachelor\xe2\x80\x99s degree with a major in Finance and Accounting.
• Relevant years of experience in Account Receivable processes (inc. Lease Administration), prior experience of working with real estate clients will be a preference.
• Experience in team handling of minimum 5 employees

Preferred qualifications

• Establish & Manage client relationship through regular engagement with the client.
• Proactively identify the issues or client needs and act.
• High customer service oriented
• Working knowledge on MS-Office with excellent MS-Excel skills and good Power point skills (should be aware of following MS-Excel functions: Vlookup, Hlookup, Pivot, Graphs, Sumif, Countif, Counta, delimit, Concatenate)

Personal skills:

• A great teammate with an excellent interpersonal skill
• Able to work under pressure
• Equipped with a high degree of integrity and drive
• Ability to deliver as per timelines
• Be able to provide an excellent level of customer service.
• Understanding to customers\xe2\x80\x99 concerns whilst maintaining focus on business needs

Shift

• Working for the US Client.
• Evening Shift: 5:30PM -2:30AM IST

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact