Job Description

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.Responsibilities1. Service ticket, Time taken to ticket resolution - within 4Hrs of ticket raised
2. Resolving customer complaints quickly and efficiently. Keeping customers updated on expanding the customer base by upselling and cross-selling.
3. Maintaining effective working relationships.
4. Conducting business reviews using CRM programs.
5. Churn Control Through Relationship Management (=3.5%)
6. Responsible Enterprise Collections (80% within DD+10 (incl TDS Deducted by Customer)
7. For new customer Link of Commissioning (LOC) submission within the TAT (95%)
8. Coordinate with all Third Party's (TP) and Internet Service Provider (ISP) to resolve the third-party to resolving customer complaints quickly and efficiently.Key Skills/Requirement1. Excellent interpersonal and communication skills.
2. Candidate should be proactive and street smart.
3. A team player with leadership skills.
4. Maintain a positive attitude focused on customer satisfaction.
5. Presentable and good interpersonal skills.
6. Candidate should have own laptop.
7. Candidate should have own vehicle
8. Experience: Should have at least A minimum of 3 years' experience.
9. Education: Any Graduate/ A bachelor's degree in administration or a related field.Job Type: Full-timeSalary: ?450,000.00 per yearSchedule:

• Day shift

COVID-19 considerations:
YesAbility to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)