Job Description

Works with an orientation to the future Sets clear, appropriate, and well defined, quality objectives Encourages others to comply with legal and personal obligations Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Generates activity and seeks new challenges to improve work performance Demonstrate an optimistic outlook and recovers quickly from failure. Takes calculated risks based on adequate information and analysis Makes a rational, balanced judgments on the basis of available information. Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures Guides and coaches staff. Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel. Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance. Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management With the assistance of the Executive Chef establish menus and price list. Ensure that all Brand standards are met. Ensures Guest Service operates with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures. Ensures all Guest Service personnel are aware of all room and F&B sales revenue targets and are kept informed of performance results. Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries. Personally and frequently verify that guest\'s check-in/out is receiving the best possible service in line with Accor\'s standards. Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness. Greet and assist at the check in of guests. Represents Guest Service on the hotel Executive Committee ensures the efficient and smooth operation.

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