Job Description

About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:Banking service operations is one of the business line which provide custody, clearing and settlement services to our client.Job Title:Assistant ManagerDate:Department:Account ManagerLocation:Business Line / Function:BSO / Shadow account managerReports to:(Direct)Grade:(if applicable)(Functional)Number of Direct Reports:NADirectorship / Registration:NAPosition PurposeFacilitating queries and transaction processing of instructions received from Client to ensure all settlement of trades in Global markets. Providing support to cover client queries across ASIA, EMEA and US regions.Reconciling our accounts to ensure we match market entries.Being a team player and a manager to achieve team co-ordination, adhere to BNP policies and follow the agreed timelines to avoid any breach in SLA.Responsibilities\xc2\xb7 Account Managers act as a client Single Point of Contact (SPOC) and work with internal departments to ensure that client needs are understood and satisfied.\xc2\xb7 Operating as the lead point of contact for any and all matters specific to your accounts in line with Legal & Compliance.\xc2\xb7 Building and maintaining strong, long-lasting client relationships.\xc2\xb7 Know your clients well by incorporating as a form of cheat sheet and ability to anticipate what your client needs.\xc2\xb7 Document the client issues in the log file and provide action plan until the issue is resolved.\xc2\xb7 Provide proactive client service by working closely across teams to ensure client issues and needs are communicated and resolved effectively and in a timely manner.\xc2\xb7 Strive for improvement in existing/new processes. Recommendation & implement process improvements.\xc2\xb7 Ensure the timely and successful delivery of our solutions according to customer needs and objectives.\xc2\xb7 Clearly communicate issue/queries to client and internal team on a timely basis.\xc2\xb7 Understand the various functions within the organization.\xc2\xb7 Develop & identify areas of improvements to meet client satisfaction.\xc2\xb7 Forecast and proactively take measure to make sure client transaction are settled on expected date without any internal team ambiguity.\xc2\xb7 Identify opportunities of straight through processing on manual process activities relating to client transaction.\xc2\xb7 Assisting with challenging client requests or issue escalations as needed.\xc2\xb7 Communicating with clients to understand their needs and explain about the products.\xc2\xb7 Resolving complaints and preventing additional issues by improving processes.\xc2\xb7 Identify manual tasks which can be streamlined through automation.\xc2\xb7 Handling escalations on a timely basis with clear and precise details\xc2\xb7 Activity log / performance indicators to be maintained to substantiate the feedbackKnowledge and skills required.\xc2\xa1 Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.\xc2\xa1 Highly motivated, self-starter with the ability to work in pressurized environment.\xc2\xa1 Highly structured and methodical in execution\xc2\xa1 Clear articulate and concise verbal and written communications\xc2\xa1 Client Servicing skills with excellent communication and interpersonal skills\xc2\xa1 Ability to multi-task and prioritize workloads, strong time management skills.\xc2\xa1 Results driven with a strong commitment to completing tasks within deadlines.\xc2\xa1 Ability to understand and resolve or escalate issues quickly.\xc2\xa1 Comfortable dealing with senior individuals and management across functions\xc2\xa1 Strong knowledge of financial industry with good experience across asset classesTechnical & Behavioral Competencies\xc2\xa1 Basic knowledge about capital markets and financial instruments.\xc2\xa1 Good understanding of Settlements, Corporate Actions, Income & Tax.\xc2\xa1 Creativity and innovations to identify the process improvements\xc2\xa1 Ability to adapt and handle the situation based scenariosSpecific Qualifications (if required)Strong accounting and analytical skillsProficient in MS-office applications and good knowledge on MS-ExcelAbility to work individually and as a team.Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Communication skills - oral & writtenAttention to detail / rigorClient focusedDecision MakingTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to inspire others & generate people's commitmentAbility to set up relevant performance indicatorsAbility to develop others & improve their skillsAbility to develop and leverage networksEducation Level:Bachelor Degree or equivalentExperience LevelAt least 7 yearsOther/Specific Qualifications (if required)

BNP Paribas